Customer Service/Sales Support

A3 Solutions, Inc.; Niles (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

A3 Solutions, Inc. is seeking a friendly, professional Customer Service & Sales Support Representative to join our growing apparel manufacturing team. You will handle product inquiries, orders, quotes, and account needs while delivering exceptional service.

The ideal candidate communicates clearly, manages multiple priorities, and pays close attention to details. Experience in apparel or wholesale is a plus; you will support sales and operations and help maintain accurate records.

Qualifications

• Previous experience in customer service or sales support.
• Excellent verbal and written communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Professional, friendly telephone etiquette.

Responsibilities

• Respond to customer inquiries by phone, email, online chat, and other channels.
• Provide information on products, orders, pricing, availability, and services.
• Support the Sales team with quotes, contracts, orders, and other documentation.
• Follow up with customers and internal teams to ensure timely completion of requests.
• Enter and maintain accurate customer, order, and payment information.
• Identify customer needs and recommend suitable products or solutions.
• Resolve customer concerns by determining causes and proposing solutions.

Skills

Customer service

Communication

Sales support

Attention to detail

Multitasking

Microsoft Office

Teamwork

Telephone etiquette

Tools

Microsoft Office

Microsoft Teams

Job description

Customer Service & Sales Support Representative

Apparel Manufacturing

We are seeking a friendly, professional, and detail-oriented Customer Service & Sales Support Representative to join our team at a growing clothing manufacturing company. This position is responsible for providing exceptional customer service while supporting our sales team and helping customers with product inquiries, orders, quotes, and account needs.

The ideal candidate is an excellent communicator who enjoys working with people, can manage multiple priorities, and has a strong attention to detail. Experience in apparel, clothing, manufacturing, wholesale, retail, or fashion is a plus.

Key Responsibilities:

• Respond to customer inquiries by phone, email, online chat, and other communication channels.
• Provide knowledgeable and professional assistance regarding products, orders, pricing, availability, and services.
• Support the Sales team with preparing quotes, contracts, orders, credit memos, and other documentation.
• Follow up with customers and internal teams to ensure orders and customer requests are completed accurately and on time.
• Enter and maintain accurate customer, order, payment, and contact information.
• Open and maintain customer accounts and ensure records are complete and accurate.
• Identify customer needs and recommend appropriate products or solutions.
• Resolve customer concerns by understanding the issue, determining the cause, explaining available solutions, and following through to ensure resolution.
• Communicate with internal departments to resolve order, product, shipping, or service issues.
• Maintain accurate documentation and records of customer interactions and transactions.
• Process customer payments and handle confidential customer information appropriately.
• Maintain a professional, positive, and helpful attitude in every customer interaction.
• Support the Sales team with additional administrative and customer service responsibilities as needed.

What We're Looking For:

• Previous experience in customer service, sales support, inside sales, or a similar role.
• A proven history of providing exceptional customer service.
• Excellent verbal and written communication skills.
• Professional, friendly, and confident telephone etiquette.
• Strong attention to detail and accuracy.
• Ability to manage multiple customers, orders, and priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to quickly build rapport and establish positive relationships with customers.
• Excellent organizational, documentation, and recordkeeping skills.
• Self-motivated and able to work independently while also contributing effectively to a team.
• Proficiency with Microsoft Office, including Word, Outlook, and Teams.
• Experience with apparel, clothing manufacturing, fashion, wholesale, retail, or related industries is a plus.

Why Join Us?

You’ll have the opportunity to work with a growing apparel manufacturing company where customer relationships, teamwork, attention to detail, and quality service matter. This is an excellent opportunity for someone who enjoys working with customers while also supporting sales and operations behind the scenes.