Customer Service & Sales Reservation Agent

Xanterra Travel Collection; Dallas (TX); Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

100% remote work

Company computer equipment

Paid training

Uncapped incentive program

Employee discounts

Attendance incentives

Career growth opportunities

Diverse and inclusive environment

Job summary

Xanterra Travel Collection is hiring for its Central Reservations team. We offer 100% remote work for Full-Time and Part-Time Reservation Customer Service & Sales Agents who reside in select US states, including Texas, where you’ll connect with guests via inbound calls and chats to plan vacations and recommend experiences near iconic National Parks.

From home, you’ll learn our systems, grow your sales skills, and participate in a generous training program.

Qualifications

• Flexible schedule, including evenings and weekends.
• Willingness to learn and grow in a dynamic travel environment.
• Friendly, professional attitude when communicating with guests and coworkers.
• Passion for delivering memorable customer experiences with every interaction.
• Comfort with both customer service and sales, identifying opportunities to recommend experiences.

Responsibilities

• Engage guests via inbound calls and chats to plan vacations.
• Recommend and sell experiences near national parks.
• Grow with the team while developing customer service and sales skills.
• Contribute to a high-quality guest experience through effective communication.

Skills

Customer service

Sales

Communication skills

Time management

Remote work

Phone & chat support

Tools

CRM software

Multi-system navigation

Job description

Overview

for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier and Yellowstone.

Please see xanterra.com for more information on the company and its environmental initiatives, shops and guest activities in national parks such as Grand Canyon, Glacier, and Yellowstone.

Join Our Central Reservations Team!

Love travel, helping people, and creating memorable experiences?

Central Reservations is hiring again, and we'd love to have you join our team!

Job Summary

We already have an amazing group of Customer Service & Sales Reservation Agents, and we're looking for more great people to join us. Our 100% remote Central Reservations team is hiring Full-Time and Part-Time Reservation Customer Service & Sales Agents who reside in AZ, CO, FL, ID, MI, MN, MT, NC, NH, NV, OK, SC, SD, TN, TX, UT, VA, and WY. From the comfort of your own home, you'll connect with guests through inbound calls and chats, helping them plan unforgettable vacations and once-in-a-lifetime adventures. This isn't just about making a reservation. You'll help bring the experience to life by recommending, explaining, and selling incredible travel experiences at or near some of America's most iconic National Parks, including Yellowstone, Death Valley, Glacier, Grand Canyon South Rim, and Custer State Park.

Employee Testimonials

Central Reservations is a great place to work. I have held a couple different roles in the almost 3 years I have worked for them.

The management team at Central Reservations encourages personal and professional growth.

Central Reservations believes and administers an open-door policy for all employees.

The department encourages participation in different activities throughout the year. I have never worked for a department that cares so much about their employees.

It is rewarding being a part of the National Parks experience and helping our guests attain their dreams!

If you enjoy talking with people, love learning new things, and can turn a conversation into an exciting travel experience, this could be the perfect opportunity for you!

Responsibilities

Whether you're looking to build a new career, sharpen your customer service and sales skills, or bring your existing experience to a team that values what you have to offer, there is room to grow with us.

What's in It for You?

• 100% remote work from the comfort of your own home.
• Company-provided computer equipment needed to perform your job.
• A supportive, inclusive, diverse, and welcoming virtual work environment.
• Paid 3-week new hire training with a dedicated training team focused on helping you build the knowledge and confidence to succeed.
• The opportunity to grow into a sales-focused environment with a monthly uncapped incentive program. As your product knowledge and experience grow, so can your earning potential.
• Employee discounts.
• Additional incentives for perfect attendance and employee referrals.
• Opportunities for career growth and advancement within Central Reservations.
• A workplace that recognizes that great employees come from all walks of life. With advance communication, we welcome students, parents, caregivers, semi-retired individuals returning to the workforce, and others looking for an opportunity that can support work-life balance.

Qualifications

• Schedule flexibility, including the ability to work until 7:15 p.m. MST and work weekends.
• A willingness to learn and grow. We don't expect you to know everything on day one!
• A friendly, professional, and helpful attitude when communicating with guests and coworkers.
• A passion for creating a unique and memorable customer experience with every interaction.
• Comfort with both customer service and sales, including identifying opportunities to recommend experiences that fit a guest's vacation.
• Strong communication skills and a willingness to maintain open and honest communication with your team.
• The ability to stay focused, organized, and productive while working independently in a remote environment.
• A quiet, dedicated work-from-home space free from distractions during scheduled work hours.
• Hardwired high-speed internet with a minimum download speed of 40 Mbps.
• Comfortable learning and navigating multiple computer systems and technology in a remote environment.
• All candidates must be willing to participate in and successfully complete required pre-employment drug screening and background checks facilitated by our team.

Bring Your Personality. We'll Help You Learn the Rest.

You don't need to walk through the door knowing every destination, package, property, or reservation system. That's what training is for.

What matters is bringing a great attitude, a willingness to learn, dependable work habits, and a genuine desire to help guests create vacations they'll remember for years to come.

Benefits

For full-time employees, Xanterra offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; PTO and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; RTD-Denver transit pass for in-office employees, and Employee Discounts & Travel Deals.

Xanterra Travel Collection is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.