Customer Service & Sales Representative - Full-Time or Part-Time

Midwestern Wheels Inc.; Madison (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid training

PTO from day one

Medical benefits

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Employee discounts

Free parking

Job summary

Midwestern Wheels, Inc. is seeking a customer-focused sales/CSR associate at our Wisconsin locations.

You’ll deliver outstanding service, assess renters’ needs, and upsell upgrades and services while supporting daily operations and representing the Avis Budget Group brand with integrity. We offer a competitive total earnings package of $50,000–$60,000 per year, with hourly base pay plus uncapped incentive bonuses for upgrades and added services, along with benefits and a supportive team

Qualifications

• Experience in customer service or retail preferred.
• Ability to meet sales targets is desired.
• Strong communication and interpersonal skills.
• Must be 18+ with valid Wisconsin driver's license.

Responsibilities

• Provide outstanding customer service and answer questions.
• Identify renters' needs and upsell upgrades and services.
• Assist with daily operations and brand representation.
• Collaborate with team to ensure smooth operations and guest experience.
• Take on additional responsibilities as needed.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Team player

Shift flexibility

Driving license

Tools

Reservation software

Email usage

Job description

Description

At Midwestern Wheels, Inc., we take pride in operating with the highest standards of integrity and service. As a leading operator of Avis & Budget Car Rental locations across Wisconsin, our mission is to deliver a Best-in-Class customer experience every day. We believe our people are our greatest asset and are committed to fostering a workplace where you feel valued, respected, and empowered to grow.

This isn’t your typical 9–5 job—every day is different! If you enjoy working with people, thrive in a fast-paced environment, and are motivated by sales success, this is an exciting opportunity to grow your career while delivering a Best-in-Class experience to our customers!

What You’ll Do:

• Delivering outstanding customer service by engaging with customers, answering questions, and providing knowledgeable recommendations.
• Showcase your passion for sales by identifying renters’ needs and recommending relevant upgrades and additional services.
• Assist with daily operations while representing the brand with professionalism and integrity.
• Work collaboratively with your team to keep operations running smoothly and create the best possible guest experience.
• Take on additional responsibilities as needed—every day brings new opportunities to learn, grow, and make an impact.

What We’re Looking For:

• Professional, outgoing, and friendly personality
• Assertive, self-motivated, and results-oriented mindset
• Previous experience in customer service, retail, or related fields
• Previous sales experience is a plus, but not required
• Strong communication and interpersonal skills
• Goal-driven attitude with the ability to meet or exceed sales targets
• Team player willing to jump in wherever needed
• Willingness to work a variety of shifts including evenings and weekends
• Valid Wisconsin driver’s license

Compensation & Benefits:

• Total earning potential: $50,000–$60,000 per year
  (Hourly base pay plus uncapped incentive bonuses for sales upgrades and additional services)
• Pay differential for nights and weekends
• Paid Time Off (PTO) that begins accruing from day one for eligible full- and part-time employees
• Holiday and Birthday Pay
• Comprehensive benefits package for full-time employees, including:
  • Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with a generous company match
• Employee discounts, including car rentals and Avis/Budget vehicle purchases
• Access to an Employee Assistance Program (EAP)
• Free parking
• Paid training

About us:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers!

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Previous sales experience is beneficial but not required.
• Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting.
• Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management.
• Basic computer proficiency, including the ability to use email and reservation software.
• Strong problem-solving and conflict resolution skills.
• Minimum age of 18 and a valid driver's license with a good driving record.