Customer Service Sales Representative

AWT Labels & Packaging; Minneapolis (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading packaging company in Minneapolis, MN is searching for a Customer Service Associate. This role involves processing customer orders, providing updates, and maintaining inventory levels while adhering to ISO standards. Candidates should have a high school diploma, attention to detail, and experience with Microsoft Office. The company offers benefits including medical and vision insurance, plus a 401(k) plan.

Qualifications

• 1-2 years printing experience is helpful.
• Previous customer service experience preferred.
• Computer training or experience.

Responsibilities

• Process customer orders into ERP System, ensuring proper job handling.
• Communicate order updates and product information to customers.
• Review accuracy of customer P.O. and specifications against quotes.
• Prepare customer billing packets and job folders for invoicing.

Skills

Pleasant communication

Attention to detail

Timeline management

Ability to multi-task

Proficient with Microsoft Word, Excel, Outlook

Education

High school diploma or equivalent GED

Job description

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 630 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa, Canada, Napa, CA, Winston‑Salem, NC, and Vaughn, Canada. AWT is the trusted partner for leading brands; delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness.

About the Role

Processing customer orders into ERP System and follow through to ensure proper handling of jobs and customer requests. Effectively convey order updates, pricing and/or product information to customers, maintain inventory levels, resolve customer complaints, special projects.

Responsibilities

• Data/order entry and customer service account support individually or as part of a team.
• Collaboratively communicate as the primary customer service contact between customer, planning, sales, manufacturing and scheduling.
• Review accuracy of customer’s P.O. and specifications against quote to ensure that information included in the job order is complete and accurate for all functional areas as appropriate.
• Communicates ship dates, job status, job changes, price changes, and discrepancies.
• Prepare customer billing packets and job folders for invoicing and filing.
• Documents all job changes and communicates accurately and in a timely manner; communicates pricing changes to customer.
• Monitor customer inventory levels for replenishment and reconciliation in a timely manner.
• Follow ISO SOPs as trained.

Qualifications

• High school diploma or equivalent GED; secondary schooling or 1-2 years printing experience helpful; previous related customer service experience preferred.
• Computer training or experience.

Required Skills

• Pleasant and professional communication, people, meeting and phone skills.
• Elevated attention to detail; accurate with numbers and information and documentation.
• Timeline management, ability to multi‑task, organize and prioritize work to meet deadlines.
• Independently manage, organize and respond to email with timely follow through.
• Ability to manage and react to disruptions, adjusting priorities as needed.
• Sustain and good working overview of open jobs, current responsibilities and tasks.
• Ability to work independently and in a team environment.
• Proficient with Microsoft Word, Excel and Outlook software.

Seniority level

Associate

Employment type

Full‑time

Job function

Sales, Customer Service, and Manufacturing

Printing Services and Manufacturing

Benefits

Medical insurance

Vision insurance

401(k)