Customer Service Sales Representative

Fill-Rite; Fort Wayne (IN); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid work schedule

Benefits package

Job summary

Fill-Rite is seeking a Customer Support Representative to serve as a trusted resource for customers, handling orders, resolving issues, and supporting products throughout their lifecycle.

You will communicate professionally by phone, email, and chat, and collaborate with internal teams to ensure on-time delivery.

Qualifications

• 2+ years in customer service or technical support (manufacturing/B2B preferred).
• Proven ability to deliver exceptional service and resolve issues.
• Experience processing orders and post-sale support.
• Strong communication, organization and multitasking skills.

Responsibilities

• Provide professional support via phone, email, and chat.
• Process customer orders and coordinate with internal teams for on-time delivery.
• Assist with product selection, returns, repairs, and warranty support.
• Resolve concerns while collaborating with manufacturing, shipping, and logistics.

Skills

Customer service

Problem solving

Communication

Team collaboration

Education

High school diploma

Tools

Salesforce

Job description

Deliver Outstanding Customer Experiences. Build Lasting Relationships.

We're looking for a customer-focused Customer Support Representative to join our team. In this role, you'll serve as a trusted resource for our customers by providing exceptional service, processing orders, resolving issues, and supporting customers throughout the entire product lifecycle. If you enjoy solving problems, working with people, and making a meaningful impact every day, we'd love to hear from you.

What You'll Do

• Provide professional support via phone, email, and chat.
• Process customer orders accurately and coordinate with internal teams to ensure on-time delivery.
• Assist customers with product selection, technical questions, returns, repairs, and warranty support.
• Resolve customer concerns while collaborating with manufacturing, shipping, logistics, and other internal teams.
• Maintain accurate customer records and interactions in Salesforce.
• Build strong customer relationships that drive satisfaction, loyalty, and repeat business.
• Analyze customer feedback and support trends to identify opportunities for continuous improvement.
• Share product updates and promotions to keep customers informed and engaged.

What You'll Bring

• Minimum of two (2) years of customer service or technical support experience, preferably in a manufacturing or B2B environment.
• Proven ability to deliver exceptional customer service and resolve issues effectively.
• Experience processing customer orders and providing post-sale support.
• Knowledge of fluid transfer systems or other technical products is preferred.
• Experience using Salesforce or a similar CRM platform.
• Strong communication, problem-solving, organizational, and multitasking skills.
• Customer-focused mindset with the ability to de-escalate issues and build positive relationships.
• High school diploma required; customer service or technical support certifications are a plus.

Why Join Us?

• Opportunity to make a direct impact on the customer experience.
• Collaborative, team-oriented culture focused on continuous improvement.
• Hybrid work schedule available introductory period.
• Competitive compensation and comprehensive benefits.

Physical Requirements

This position is performed in an office environment and requires the ability to remain in a stationary position and work at a computer for extended periods while frequently using a keyboard, telephone, and other standard office equipment. The incumbent must be able to communicate effectively with customers and coworkers in person, by telephone, and electronically. Occasional lifting and carrying of materials weighing up to 25 pounds may be required for trade shows, product demonstrations, or office activities.