Customer Service & Sales Pro — Growth Path to Leadership

Express Wash Concepts; Southfield (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay increases

Recognition programs

Training & development

Unlimited Wash Club

50% off retail items

Uniforms provided

Paid vacation

Job summary

Express Wash Concepts is seeking a Team Member in Southfield, MI to deliver outstanding customer service and drive sales of Unlimited Wash Club packages. Starting pay is $15.00/hour with opportunities for growth and advancement. Join a fast-growing, award-winning team dedicated to eco-friendly services and community involvement.

You’ll engage customers, upsell products, and learn the wash process to expand your knowledge, with training and career development built into the role.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours, including weekends.
• Stand and move throughout site in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs consistently and up to 50 lbs occasionally.

Responsibilities

• Educate customers on Unlimited Wash Club benefits.
• Greet and exceed customer expectations with first impressions.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality control checks.
• Follow safety protocols and standard operating procedures.
• Address customer escalations calmly.
• Operate basic retail equipment (POS, computer).
• Pitch membership when interacting with new customers.
• Learn the wash process and equipment to expand knowledge.
• Perform other related duties as required.

Skills

Customer service

Sales

Upselling

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

Express Wash Concepts is seeking a Team Member in Southfield, MI to deliver outstanding customer service and drive sales of Unlimited Wash Club packages. Starting pay is $15.00/hour with opportunities for growth and advancement. Join a fast-growing, award-winning team dedicated to eco-friendly services and community involvement.

You’ll engage customers, upsell products, and learn the wash process to expand your knowledge, with training and career development built into the role.