Customer Service/Sales

The Home Depot; Woodbridge (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

The Home Depot in Woodbridge, VA is hiring Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers, assessing their needs, and guiding them to the right solutions across departments. You will learn product details using our tools, greet and qualify customers, recommend options, and help close sales while keeping shelves stocked, clean, and safe.

This role requires teamwork with department supervisors and colleagues to maintain a welcoming store

Qualifications

• Active customer service and sales approach to assess needs.
• Learn product information to assist customers with confidence.
• Greet, qualify, recommend and close customers in the department.
• Maintain in-stock condition and keep the store clean and safe.
• Follow safety policies and report hazards to management.

Responsibilities

• Provide fast, friendly service by actively seeking out customers and assessing their needs.
• Sell products and complete customer transactions with accuracy.
• Keep assigned areas clean, organized and safe for shoppers.
• Collaborate with Department Supervisors and colleagues across departments.

Job description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.