Customer Service/Sales

The Home Depot; Utica (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to greet customers, assess their needs, and guide them to the right products across multiple departments. You will learn product details to help complete sales and projects.

You will keep assigned areas in stock, clean, shop-able, and safe, follow all safety rules, and work with supervisors and teammates to deliver fast, friendly service while building customer trust.

Qualifications

• Greet customers and assess their needs
• Provide product information to help sell a project
• Learn store layout and department offerings
• Collaborate with teammates and supervisors

Responsibilities

• Greet customers and assess needs to recommend products
• Learn product details to assist and close sales
• Maintain in-stock, clean, and safe department areas
• Follow all safety policies and complete required training
• Work with Department Supervisor and other departments

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.