Customer Service/Sales

The Home Depot; Town of Monroe (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Town of Monroe is seeking Customer Service/Sales associates to provide fast and friendly service while actively assessing customer needs. In this role, you will learn to greet, recommend products, and close sales effectively in various departments, including Building Materials and Hardware.

Associates are expected to maintain a clean and safe shopping environment and to collaborate with supervisors and team members. A commitment to safety policies is essential.

Qualifications

• Ability to provide friendly customer service and actively seek out customer needs.
• Knowledge of products and ability to recommend solutions for customers.
• Familiarity with safety policies and commitment to maintaining a safe environment.

Responsibilities

• Provide fast, friendly service by assessing customers' needs.
• Maintain cleanliness and organization of assigned areas.
• Cooperate with supervisors and other associates across departments.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.