Customer Service/Sales

The Home Depot; Town of Florida (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer is seeking Customer Service/Sales associates in Florida, NY. These associates provide friendly service, assess customer needs, and sell complete projects. They maintain cleanliness and safety in the store while cooperating with fellow associates. Successful candidates will learn to greet customers, make product recommendations, and handle inquiries across various departments, ensuring a pleasant shopping experience for all customers.

Qualifications

• Ability to provide fast, friendly service.
• Skills in assessing customer needs and making recommendations.
• Understanding of store products and departments.

Responsibilities

• Provide assistance to customers and sell complete projects.
• Maintain in-stock conditions and cleanliness of assigned areas.
• Follow safety policies and correct hazards immediately.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.