Customer Service/Sales

The Home Depot; Phoenix (AZ); On-site; Full time

Job summary

A leading home improvement retailer in Phoenix is seeking Customer Service/Sales associates to provide fast and friendly service to customers. Responsibilities include assessing customer needs, maintaining product availability, and ensuring safety standards are met. Ideal candidates will be proactive in assisting customers and learning about product offerings in diverse departments to facilitate project sales. This position may include roles such as Sales Specialist and Customer Order Specialist, offering a dynamic and rewarding work environment.

Qualifications

• Ability to provide fast and friendly service to customers.
• Skills in assessing customer needs and providing assistance.
• Knowledge in basic operations of adjacent departments.

Responsibilities

• Provide fast, friendly service by understanding customer needs.
• Maintain the in-stock condition of assigned areas.
• Follow safety policies and complete safety training.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.