Customer Service/Sales

The Home Depot; Glenview (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Glenview is seeking Customer Service/Sales associates. You will provide fast, friendly service by engaging with customers to understand their needs and assist them in finding the right products. Responsibilities include maintaining a stocked and clean environment while adhering to safety policies. This role requires teamwork and communication skills, ensuring a safe and pleasant shopping experience for all customers.

Qualifications

• Ability to greet and assist customers effectively.
• Knowledge of store products for informed recommendations.
• Commitment to maintaining safety standards in the store.

Responsibilities

• Provide fast and friendly customer service.
• Maintain cleanliness and stock levels in assigned areas.
• Follow safety policies and work cooperatively with supervisors and team members.
• Follow safety policies and report hazards or unsafe conditions.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.