Customer Service/Sales

The Home Depot; Elmhurst (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

The Home Depot in Elmhurst, Illinois, is seeking Customer Service/Sales associates to provide friendly service to customers. Associates will actively seek out customers, assess their needs, and assist with product information.

This role involves maintaining assigned areas in-stock and clean while ensuring a safe shopping environment. Candidates should have strong customer service skills and be willing to work across various store departments.

Qualifications

• Ability to provide fast and friendly service.
• Knowledge of store products and services.
• Skill in customer interaction and sales.

Responsibilities

• Provide assistance to customers by assessing their needs.
• Maintain the in-stock condition of assigned areas.
• Follow safety policies and standards.

Job description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop‑able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co‑workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.