Customer Service/Sales

Home Depot; Covington (KY); On-site; USD 26,000 - 34,000; Full time

Job summary

The Home Depot in Covington, KY is seeking customer service/sales associates to provide fast, friendly service and actively assist customers with their needs. You will learn product details and use tools to guide customers toward complete project solutions.

Responsibilities include greeting customers, qualifying needs, recommending products, and closing sales within assigned departments while maintaining stock and a safe, clean shopping environment for customers and coworkers alike.

Qualifications

• Customer service oriented with a friendly demeanor
• Willingness to learn product details and assist customers
• Ability to greet, qualify, recommend and close sales in a department setting

Responsibilities

• Provide fast, friendly service by actively assisting customers and assessing their needs
• Learn product information using company tools to help customers choose complete projects
• Maintain in-stock conditions and keep the department clean, safe, and shop-able

Job description

Job Description

Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.