Customer Service/Sales

The Home Depot; Carol Stream (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is hiring for a Customer Service/Sales associate in Carol Stream, IL. This role involves providing fast, friendly service and actively seeking out customers to assess their needs and offer assistance. Associates will maintain the cleanliness and safety of assigned areas and must follow safety policies. Responsibilities also include providing product information and assisting customers in various departments such as Building Materials and Flooring. The position requires a commitment to customer service and teamwork.

Qualifications

• Ability to provide excellent customer service and assess customer needs.
• Knowledge of products in the department and adjacent departments.
• Understanding of safety policies and procedures.

Responsibilities

• Provide fast, friendly service by actively seeking out customers.
• Maintain the in-stock condition of assigned areas.
• Work safely and correct unsafe conditions.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.