Customer Service/Sales

Home Depot; Baltimore (MD); On-site; USD 22,041 - 26,174; Full time

Job summary

A leading home improvement retailer in Baltimore seeks Customer Service/Sales associates to provide exceptional service by assessing customer needs and maintaining a clean, safe shopping environment. Responsibilities include greeting and assisting customers, ensuring product availability, and cooperating with department supervisors. Ideal candidates will be proactive and safety-conscious while working in various store departments. This position offers competitive pay ranging from $16.00 to $19.00 per hour.

Qualifications

• Provide fast, friendly service by assessing customer needs.
• Maintain the in-stock condition of assigned areas.
• Follow all safety policies and standards.

Responsibilities

• Greet, qualify, recommend, and close sales with customers.
• Ensure the shopping environment is safe and clean.
• Work in cooperation with the Department Supervisor.

Skills

Customer service skills

Sales ability

Product knowledge

Safety awareness

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.00 - $19.00