Customer Service Revenue Agent - Front Counter

State of Wisconsin; Madison (WI); On-site; USD 29,000 - 42,000; Full time

Job summary

State of Wisconsin, Department of Revenue, is seeking a Revenue Agent for the Madison front counter to assist taxpayers in person, by phone, and in writing. This public-facing role processes payments, balances cash drawers, and educates customers on tax-related topics.

The position offers substantial benefits, a defined career path, and a mentor program within the department. Starting pay is competitive with a strong benefits package and pension plan.

Qualifications

• Experience providing customer service in person, by phone, or in writing.
• Proficient with computer software and Microsoft Office.
• Eligible to work in the United States (I-9 requirements).

Responsibilities

• Provide in-person assistance to customers at the front counter.
• Process payments and balance cash registers.
• Answer questions about individual income tax and sales tax.
• Educate taxpayers on tax credits and debt.

Skills

Customer service

Written communication

Phone support

Tools

Microsoft Office

Job description

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Job Title Customer Service Revenue Agent - Front Counter

The Department of Revenue is seeking a Revenue Agent in the Customer Service Bureau! We are seeking an energetic, customer-oriented individual to provide walk-in, telephone, and written assistance to our customers. This public-facing Revenue Agent position will be located in Madison, Wisconsin.

Join the Department of Revenue (DOR)! We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the employment benefits listed below, DOR offers a mentorship program, training for future leaders, and our Take 4 program which encourages four hours of training per month.

The State of Wisconsin offers an exemplary benefits package , this includes generous paid time off so you can truly have a work/life balance! Our competitive benefits package offers:

Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.

An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.

A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

The State of Wisconsin is an Equal Opportunity and Aff… Watch this video to see what working for the State of Wisconsin is all about!

This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.

Position Summary

This position has primary responsibility for providing in-person assistance to customers, processing payments, balancing cash registers and educating taxpayers. This position answers questions about individual income tax, sales tax, employer withholding, related tax credits, and working with customers who owe back taxes or statewide debt.

The starting pay rate for this position is $25.67 per hour, plus excellent benefits.

The classification of this position is Revenue, which is in Pay Schedule 07, Pay Range 04. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Minimally qualified applicants will have experience in all of the following:

Providing customer service in person, by phone, or in writing

Using computer software/Microsoft Office Products or equivalent

In addition to the above, well qualified applicants will have experience with any of the following:

Handling customer account issues, requests, or inquiries

Researching and analyzing complex information

All application materials must be received by 11:59 PM on September 14, 2026.