Customer Service/Returns Coordinator

Burlington Medical; Newport News (VA); On-site; USD 20,664 - 30,307; Full time

Job summary

Burlington Medical is seeking a temporary RMA coordinator in Newport News, VA to handle 3–6 month assignments onsite. You will enter RMAs into Salesforce/Rootstock, issue instructions to customers, and receive RMAs while ensuring timely processing and clear communication with clients.

The role requires strong organizational skills, multitasking ability, and basic Office software proficiency (Word/Excel/Outlook/Teams). Workplace is onsite in Newport News.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to lift and move boxes or materials weighing up to 25 lbs.
• Ability to manage multiple tasks in a fast-paced environment.
• Well-organized, structured approach to balancing tasks.
• High school diploma or equivalent required.

Responsibilities

• Create RMA’s into the Salesforce/ Rootstock data system.
• Send customer’s RMA instructions.
• Receive RMA’s into the Salesforce/ Rootstock system.
• Warranty policy review for Charged and No Charge RMA orders.
• Contact customers for POs and other information needed for RMA processing.
• Assist with RMA inventory.
• Document instructions for performing the above-mentioned duties.

Skills

Interpersonal skills

Written communication

Multi-tasking

Organized approach

Ability to lift 25 lbs

Education

High school Diploma or equivalent

Tools

Word

Excel

Outlook

Teams

Job description

This position is a 3-6 month temporary opportunity, responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA’s. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner.

Location:

Newport News, VA (onsite)

Duties:

• Create RMA’s into the Salesforce/ Rootstock data system
• Send customer’s RMA instructions
• Receive RMA’s into the Salesforce/ Rootstock system
• Warranty Policy Review for Charged and No Charge RMA orderslu
• Contact customers for PO’s and other information needed for RMA processing
• Assist with RMA inventory
• Document instructions for performing the above-mentioned duties

Skills/ Qualifications:

• Excellent interpersonal and written communication skills
• Ability to lift and move boxes or materials weighing up to 25 lbs.
• Ability to manage multiple tasks and be flexible in a face-paced environment.
• Well-organized structured approach to managing, prioritizing and balancing multiple tasks.
• High school Diploma or equivalent
• Word, Excel, Outlook, and Teams knowledge