Customer Service - Retail Position

PostNet International Franchise Corporation

Mount Pleasant (SC)

On-site

USD 30,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Bonus based on performance

Training & development

Signing bonus

Employee discounts

Flexible schedule

Paid time off

Small Shop, Great Customers

We offer internship programs

Job summary

PostNet International Franchise Corporation in Mount Pleasant, SC, is seeking a design- and service-oriented team member. You will create promotional materials, manage design outputs, and consult with customers on graphics needs.

The role emphasizes customer service, accurate production workflows, and multitasking in a fast-paced printing center environment. A high school diploma is required; design certificates are a plus, with opportunities for growth and training.

Qualifications

Graphic design background is beneficial.
Proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign).
Presentation and spreadsheet skills (PowerPoint, Excel, Google Sheets).
Strong customer service and communication abilities.
Attention to detail, time management, and multitasking capabilities.

Responsibilities

Create promotional materials such as multimedia presentations, banners, newsletters, flyers, signs, posters, and business cards.
Oversee output, workflow management, and production of orders.
Consult with customers on their graphics needs.
Handle customer service and daily center tasks as needed.
Manage mailboxes (mail and packages) and related tasks.
Assist with sales transactions.
Maintain a warm, engaging personality.
Offer multiple schedule options.

Skills

Graphic design

Customer service

Communication (verbal & written)

Attention to detail

Time management

Multitasking

Team player

Education

High school diploma or equivalent

Associate degree or design certificate preferred

Tools

Adobe Creative Suite

EFI Fiery / Impose

Microsoft Office (Excel/Word/PowerPoint)

Windows OS

Job description

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Responsibilities

Under the supervision of the Center Owner or Manager, this position is responsible for working directly with customers to create designs, and for file preparation, layout, and setup. Other duties as assigned.

What You Bring to the Table (Not Required)

Graphic design background
Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.)
Presentation (Microsoft PowerPoint, Google Slides)
Spreadsheets (Microsoft Excel, Google Sheets)
Word processing (Microsoft Word, Google Docs)
Strong background with Windows operating systems
Knowledge of EFI Fiery and EFI Fiery Impose – a bonus!
Some Production Experience – Print, Cut, Finish, etc. – a bonus!
Exceptional customer service skills
Ability to translate customer requirements into final products and services
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Multitasking – must have the ability to simultaneously process multiple tasks
High school diploma or equivalent required, associate’s degree or design certificate preferred
Computer hardware and software installation and troubleshooting skills preferred

What We Expect of You

Creates promotional materials including, but not limited to, multimedia presentations, banners, newsletters, flyers, signs, posters, and business cards
Involved in the output, workflow management, and production of orders
Consults with customers on their graphics needs
Customer Service and Center Day-to-Day Tasks as needed
Manage Mailboxes – both mail and packages, and tasks involved
Assists with sales transactions
Warm, Engaging Personality
Several schedule options available

Physical and Safety Requirements

Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by phone, by email, and in-person
Must demonstrate knowledge of emergency policies and procedures
Must perform all duties in a safe and efficient manner
PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Benefits