Customer Service Researcher

Department-of-Finance; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

NYC Department of Finance is seeking a Clerical Associate for the Queens Land Records Office. You will assist with document prep, intake and recording, and support property ownership research while providing cashiering and clerical services.

This civil service title emphasizes accuracy, organization, and teamwork across multiple offices. The role may include remote work up to two days per week under the City-Collective Bargaining Unit agreement and requires residency compliance and standard city

Qualifications

• A four-year high school diploma or equivalent and one year of clerical experience.
• Typing speed of at least 100 keystrokes per minute.

Responsibilities

• Assist customers in the public area with preparing cover pages for document submissions.
• Receive, intake, scan and return documents for recording by mail or in person.
• Review documents in the ACRIS verification queue for recording readiness.
• Pull microfilm/microfiche and Land Records books on request.
• Refile and maintain Land Records books in the library area.
• Perform cashiering and process incoming mail.
• Research property ownership.
• Provide operational and administrative support to the Queens Assistant Deputy, including reporting.
• Provide coverage for Manhattan, Bronx, and Queens City Register offices as needed.
• Support Division operations on special projects.

Skills

Typing at 100 wpm

Excellent written and verbal

Detail oriented

Multi-tasking

Interpersonal skills

Working knowledge of computer programs

Education

High school diploma or equivalent

Job description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases. The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions. Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes. The Division maintains and updates New York City property ownership records and provides review and research services for those records. The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program.

The Land Records Division seeks a highly motivated, organized individual to serve as a Customer Service Researcher, at the Queens Land Records Office. Reporting to the Queens’ Assistant Deputy Register, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• Assisting customers in the public area with the preparation of the required cover pages for document submissions.
• Receive, Intake, scan and return documents presented to the City Register offices for recording by mail or in person.
• Review documents in the ACRIS verification queue to ensure submissions meet recording requirements.
• Pulling microfilm/ microfiche and Land Records books upon request.
• Refiling and keeping Land Records books in the library area in order.
• Perform cashiering and process incoming mail.
• Research property ownership.
• Provide informal operational and administrative support to the Queens Assistant Deputy, including reporting functions as needed.
• Provide operational coverage for the Manhattan, Bronx, and Queens City Register offices as required.
• Assist with special projects and other assignments to support Division operations.

Additional Information

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Excellent written and verbal communication skills.
• Detail oriented and ability to multi-task.
• Working knowledge of computer programs.
• Strong interpersonal and teamwork skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.