Customer Service Reps

Ultipro; Nampa (ID); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Office pool bonus per floor

Job summary

Cavco Nampa is seeking a customer-focused production service team member to address customer issues in a timely and courteous manner under warranty commitments. You will handle inquiries, resolve problems, and maintain records while coordinating with internal departments to ensure service quality.

The role requires a high school diploma with 2-4 years of related experience (some college preferred) and offers a fixed hourly rate of $21.00 plus an office pool bonus of $105 per floor, with

Qualifications

• High school diploma and 2-4 years of related experience.
• Some college preferred.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.

Skills

Customer service

Communication

Record keeping

Problem resolution

Education

High school diploma

Some college

Job description

Cavco Nampa
2611 E Comstock Ave
Nampa, ID 83687, USA

Description

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

Customer service representatives take customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.

This positions pays $21.00, Monday-Friday, in addition to hourly will include an office pool bonus incentive of $105.00 per floor.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May receive orders, resolve complaints about billing, and explain how to use product or service.

• High school diploma and 2 - 4 years of relevant, related experience
• Some college preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.