Customer Service Representatives- Remote TEXAS ONLY

Freddie Mac; Dallas (TX); Remote; USD 29,000 - 32,000; Full time

Job summary

A leading company in Digital Transformation and Customer Experience Services is seeking Customer Service Representatives in Texas for remote work. The role involves managing a portfolio of accounts, addressing customer inquiries effectively, and requires strong communication and multitasking skills. Competitive pay of $14/hour, with additional benefits like paid training, PTO, and advancement opportunities are included.

Benefits

Paid training

Generous PTO including Global Flexible Vacation Policy

Comprehensive medical, dental, and vision benefits

Employee discounts

Health and Wellness programs

Qualifications

• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Experience in customer service is essential.

Responsibilities

• Handle maintenance, collection, and liquidation activities.
• Address customer inquiries and analyze payment history.
• Collaborate with team leaders and peers.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representatives- Remote TEXAS ONLY

Employer Industry: Digital Transformation and Customer Experience Services

Why consider this job opportunity:
- Competitive rate of $14/hour
- Paid training and generous PTO, including a new Global Flexible Vacation Policy
- Additional pay incentives along with monthly rewards and recognition programs
- Advancement opportunities, with 80% of frontline leaders promoted from within
- Comprehensive medical, dental, and vision benefits
- Employee discounts and access to EAP & Health and Wellness programs, including personal trainer support

What to Expect (Job Responsibilities):
- Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts
- Address a variety of customer inquiries and communicate statuses effectively
- Analyze payment history and notes to provide accurate information to customers
- Collaborate with a dedicated team of leaders and peers to achieve success
- Work within operating hours of Monday-Friday, 7AM-7PM (no weekends)

What is Required (Qualifications):
- Excellent verbal and written communication skills with strong multitasking abilities
- Strong attention to detail and problem-solving drive
- Familiarity with Microsoft Office tools
- Experience in customer service
- High school diploma or equivalent

How to Stand Out (Preferred Qualifications):
- Productive, quiet, and distraction-free work environment
- Excellent internet connectivity with specific speed requirements
- Smartphone (iOS or Android), 4 years old or newer, for company communications

#DigitalTransformation #CustomerExperience #RemoteWork #CareerAdvancement #CompetitivePay

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About the company

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