Customer Service Representatives, Dundalk

Irish Life Group Services Limited; Dundalk (MD); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their dynamic team in Dundalk. This hybrid role offers the flexibility to work from home part of the week while being part of a supportive office environment. Ideal candidates will possess excellent communication skills, a passion for customer service, and a drive for results. With a strong focus on professional development, this company provides a clear career path, comprehensive benefits, and a culture that values growth and inclusion. If you are ready to make a meaningful impact in the financial services sector, this opportunity is perfect for you.

Benefits

Hybrid Working Model

Quarterly performance-related bonus

Career path structure

Enhanced maternity and paternity leave

Company Pension

Health and wellness initiatives

Access to Employee Assistance Programme

On-site gym

Qualifications

• Proven customer service experience and a passion for helping people.
• Strong communication skills for engaging with customers through various channels.

Responsibilities

• Assist customers with inquiries and provide exceptional service.
• Collaborate with team members to achieve shared objectives.

Skills

Excellent communication skills

Customer service experience

Team spirit

Results-driven

Adaptability to new systems

Education

Leaving Certificate with specific grades

Higher diploma or degree in a business-related topic

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representatives, Dundalk

Location: Dundalk, IE

• Full Time Permanent position
• Hybrid role based in our Dundalk office

What we offer

We have embraced a hybrid working model for most of our positions, allowing you to work from home part of the week and in the office for the remainder. We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension, and comprehensive Wellbeing initiatives.

Some benefits we offer:

• A Hybrid Working Model after training, with 3 days in the office and 2 days at home.
• Support to achieve the QFA designation with financial rewards for exam success.
• A competitive remuneration package including a quarterly performance-related bonus.
• A clear career path structure with potential for promotion within 12 months.
• Annual Leave package with additional days for service milestones and life events.
• Enhanced paid maternity and paternity leave schemes.
• Valuable Company Pension, Death in Service and Income Protection Schemes.
• Health and wellness initiatives including access to our Employee Assistance Programme and a fully equipped on-site gym.

Role Overview

We are currently recruiting for Customer Service Representatives and Senior Customer Service Representatives in our Customer Centre in Dundalk, Co Louth.

• Customer Service Representatives should have proven customer service experience, a passion for helping people, and a desire to learn about financial services.
• Senior Customer Service Representatives need at least 2 years of customer service experience, ideally in Financial Services, and hold the Accredited Product Adviser (APA) designation in Life Assurance.

If you feel you have the right experience for either of these roles, we want to hear from you!

What you will need to be successful in the role

• Excellent communication skills, both verbal and written, engaging with customers through multiple channels (phone, email, webchat).
• Good working knowledge of Word, Excel, and Outlook, with the ability to learn and adapt to new systems.
• A strong drive for results, focusing on meeting and exceeding deadlines, targets, and SLAs.
• A strong team spirit and a passion for delivering a best-in-class customer experience.
• Ability to work collaboratively with others across the organization to meet shared objectives.
• An innovative approach to work, looking for improvements and making suggestions.
• A personal growth mindset, willing to maximize learning from each opportunity.
• Leaving Certificate to include Grade H5 in two subjects & Grade H6/O6 or higher in English and Maths, or equivalent.

Alternatively, if you have a higher diploma or degree in a business-related topic, the minimum Leaving Certificate requirements do not apply. If more than 3 years have passed since your Leaving Certificate, relevant customer service or financial services experience will be considered.

Verification of original Leaving Certificate results or Diploma/Degree will be sought if an offer of employment is made.

About us

Irish Life is one of Ireland’s largest financial institutions, with a presence across various financial services markets. We are proud of our culture of developing and supporting the growth and professional development of our people.

We are an Equal Opportunities employer, creating an environment of inclusion and growth to help people achieve their potential. If you require accommodations during the recruitment process, please contact [e-mail].

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.