Customer Service Representative- Ellsworth, ME

Bar Harbor Bankshares; Ellsworth (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Medical/dental/vision/life insurance

401(k) plan

Paid time off

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bankshares in Ellsworth, ME, is seeking a full-time Customer Service Representative. This role is critical for customer interactions, assisting with financial needs, and fostering trusted relationships. Candidates should have strong customer service skills and a working knowledge of Windows.

The position offers competitive pay and various benefits, including medical insurance and a 401(k) plan. Join a team committed to community success.

Qualifications

• Customer service experience is essential for this position.
• Experience with Windows and general banking knowledge preferred.

Responsibilities

• Assist customers in identifying their financial needs.
• Process transactions efficiently and professionally.
• Build trusting relationships with community members.

Skills

Customer service experience

Working knowledge of Windows

Fast-paced teamwork

Job description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, full-time, 40 hours per week opening for a Customer Service Representative in our Ellsworth, ME branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position.

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

EEO is the law English - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the law Spanish - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

EEO is the Law Poster Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency - https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pd