Customer Service Representative - West Park

WesBanco Bank, Inc.; Lawrenceburg (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank, Inc. in Lawrenceburg, Kentucky, seeks a Customer Service Representative to handle in-person transactions and deliver excellent service at the West Park Banking Center.

The CSR will be the first point of contact for customers and will identify referral opportunities while processing transactions according to bank policies. The role requires a high school diploma (GED accepted) and at least 1 year of cash handling or customer service experience.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of cash handling, sales or customer service experience preferred.

Responsibilities

• Accept and accurately process transactions.
• Provide excellent customer service and identify referral opportunities.
• Determine appropriate handling of referrals and complex service issues.
• Balance cash drawer and follow cash handling procedures.
• Maintain confidentiality of employee and customer information.
• Assist in meeting referral goals and support banking center sales.

Skills

Customer service

Cash handling

Sales

Communication

Education

High School Diploma or GED

Job description

Customer Service Representative - West Park

Lawrenceburg, Kentucky, United States

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be West Park Banking Center.

Market

Lexington

37.5

Requirements

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

Perform Customer Transactions

Operational and Security Proficiency

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound mathematical and analytical skills preferred.

Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.

Ability to deal with problems involving several concrete variables in standardized situations.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Must have excellent organizational skills and the ability to multi-task ad to be flexible.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Lawrenceburg , Kentucky , United States

WesBanco is an Equal Opportunity, Aff
we endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 304-905-7056 or [e-mail] .