Customer Service Representative: Ville Platte, LA Ville Platte, LA

Kaizen Lab Inc.; Ville Platte (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance (up to 80% of premiums paid by company)

Dental, Vision, Life, and Disability Insurance

401K

Paid Holidays

Paid Vacations

Paid All-Purpose Time Off

Paid Training

Advancement Opportunity

Unlimited Earning Potential

Job summary

Kaizen Lab Inc. is seeking a Full-Time Customer Service Representative in Ville Platte, LA who will be responsible for building exceptional customer relationships and supporting loan processing. Candidates must possess strong math, communication, and organizational skills.

The role involves maintaining high standards in customer service and adhering to company policies while working in a supportive team environment. Benefits include health insurance, paid time off, and advancement opportunities.

Qualifications

• Ability to count money and perform basic math.
• Engage and interact professionally with customers.
• Negotiate payment terms to resolve customer issues.
• Flexibility to work with different personalities.
• Proficient in required computer programs.
• Organize and maintain filing systems effectively.

Responsibilities

• Build exceptional customer relationships.
• Market to gain new customers.
• Review accounts for accuracy and needed updates.
• Fund loans and manage collections.
• Maintain a clean and professional office environment.
• Educate customers on contract terms.

Skills

Math Skills

Social Skills

Problem-Solving Skills

Communication Skills

Computer Skills

Clerical Skills

Organization Skills

Job description

Best of the Best Full-Time Customer Service Representative: Ville Platte, LA

American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self‑starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Responsibilities

Your primary job responsibilities would include building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to: working closely with and supporting others in a positive, team environment to enhance the customer experience, maintaining a clean and professional office environment, safeguarding company money & property, assisting in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, following instructions and responding to management direction, and reporting for work on time, as scheduled and ready to begin your work day.

Qualifications

• Math Skills: including the ability to count money
• Social Skills: including the ability to engage & interact professionally
• Problem‑Solving Skills: including the ability to negotiate payment terms
• Communication Skills: including the flexibility to work with different personalities
• Computer Skills: ability to use computer programs required to process day‑to‑day transactions
• Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork
• Organization Skills: including the ability to utilize filing systems

Other Requirements

Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post‑offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

Benefits

• Health Insurance (up to 80% of premiums paid by company)
• Dental, Vision, Life, Long & Short-Term Disability, and more
• 401K
• Paid Holidays
• Paid Vacations
• Paid All‑Purpose Time Off
• Paid Training
• Advancement Opportunity
• Unlimited Earning Potential and more