Customer Service Representative: Alexandria, LA Alexandria, LA

Kaizen Lab Inc.; Alexandria (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

401K

Paid Holidays

Paid Vacations

Paid Training

Advancement Opportunity

Unlimited Earning Potential

Job summary

Kaizen Lab Inc. is seeking a Full-Time Customer Service Representative in Alexandria, LA. In this role, you will be instrumental in building strong customer relationships, marketing to potential clients, and ensuring the accuracy of financial transactions.

The ideal candidate possesses strong fundamental skills such as mathematics, communication, and problem-solving. The position offers a supportive team environment along with comprehensive benefits including health insurance, paid time off, and an opportunity for advancement.

Qualifications

• Strong math skills, including money handling.
• Professional social engagement ability.
• Good problem-solving and negotiation skills.
• Effective communication across personality types.
• Basic computer literacy for transaction processing.
• Clerical abilities for filing and communication.
• Organizational skills for effective filing systems.

Responsibilities

• Build exceptional customer relationships.
• Market to gain new customers and assist in collections.
• Safeguard company property and manage P&L’s.
• Document customer interactions and educate on terms.
• Work effectively in a positive team environment.

Skills

Math Skills

Social Skills

Problem-Solving Skills

Communication Skills

Computer Skills

Clerical Skills

Organization Skills

Job description

Best of the Best Full-Time Customer Service Representative – Alexandria, LA

About the Company

American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.

Role Overview

Thanks to our staff’s unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Responsibilities

Your primary job responsibilities include building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

• Work closely with and support others in a positive, team environment to enhance the customer experience.
• Maintain a clean and professional office environment.
• Safeguard company monies & property.
• Assist in managing P&L’s.
• Adhere to all company policies, procedures, creed, and industry laws.
• Stay up to date on all company trainings and industry laws.
• Call and document calls to past, present, and future customers, educating them on the terms and conditions of the contract.
• Follow instructions, respond to management direction and report for work on time, as scheduled and ready to begin your work day.

Qualifications

Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:

• Math Skills: including the ability to count money.
• Social Skills: including the ability to engage & interact professionally.
• Problem-Solving Skills: including the ability to negotiate payment terms.
• Communication Skills: including the flexibility to work with different personalities.
• Computer Skills: ability to use computer programs required to process day to day transactions.
• Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork.
• Organization Skills: including the ability to utilize filing systems.

Other Requirements

Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post‑offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

Benefits

• Health Insurance (up to 80% of premiums paid by company).
• Dental, Vision, Life, Long & Short-Term Disability, and more.
• 401K.
• Paid Holidays.
• Paid Vacations.
• Paid All-Purpose Time Off.Paid Training.
• Advancement Opportunity.
• Unlimited Earning Potential.

  Apply

  If you think you have what it takes to be a part of our dynamic team, please apply today!

  For more information about American Cash Advance visit our website at www.americancashadvance.net.