Customer Service Representative: New Orleans, LA New Orleans, LA

Kaizen Lab Inc.; New Orleans (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Paid Vacations

401K

Unlimited Earning Potential

Job summary

Kaizen Lab Inc. is seeking a passionate Customer Service Representative in New Orleans, LA. The role involves building exceptional customer relationships, marketing to new customers, and reviewing accounts. The ideal candidate will have strong interpersonal skills, math abilities, and organizational skills, along with a willingness to adapt and grow.

Excellent benefits include health insurance coverage, a 401K plan, paid holidays, and unlimited earning potential. If you're ready to be part of a dynamic team, apply today!

Qualifications

• Must be 18 years old.
• Valid driver's license and dependable vehicle required.
• Able to complete all post-offer screens.

Responsibilities

• Build exceptional customer relationships.
• Marketing to gain new customers.
• Review accounts for accuracy and needed updates.
• Funding loans and collections.
• Educate customers about contract terms.

Skills

Math Skills

Social Skills

Problem-Solving Skills

Communication Skills

Computer Skills

Clerical Skills

Organization Skills

Job description

Customer Service Representative: New Orleans, LA

We are looking for the Best of the Best Full‑Time Customer Service Representative: New Orleans, LA

Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure?

If you answered yes to the above questions, please continue reading.

American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self‑starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Your primary job responsibilities would include building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safeguard company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.

Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:

• Math Skills : including the ability to count money
• Social Skills : including the ability to engage & interact professionally
• Problem‑Solving Skills : including the ability to negotiate payment terms
• Communication Skills : including the flexibility to work with different personalities
• Computer Skills : ability to use computer programs required to process day to day transactions
• Clerical Skills : including the ability to file folders, answer phones, scan and copy paperwork
• Organization Skills : including the ability to utilize filing systems

Other Requirements: Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post‑offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

Excellent Benefits include:

• Health Insurance (up to 80% of premiums paid by company)
• Other insurances include Dental, Vision, Life, Long & Short-Term Disability, and more!
• 401K
• Paid Holidays
• Paid Vacations
• Paid All‑Purpose Time Off
• Paid Training
• Unlimited Earning Potential and more!

If you think you have what it takes to be a part of our dynamic team, please apply today!