Customer Service Representative/Veterinary Assistant

Animal Outpatient Specialty Network; Maryland; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

4/10 schedule

Paid vacation

Paid holidays

Medical, dental, vision

401K with employer match

CE opportunities

Uniforms

Discounts on services and medications

Job summary

Animal Outpatient Specialty Network is seeking a full-time Veterinary Assistant with shared Client Service responsibilities to join our team. The role supports client communication, appointment management, and collaboration with doctors during exams and procedures.

Ideal candidates will have veterinary hospital experience, a strong commitment to client service, and the ability to assist with clinical tasks such as restraining patients and preparing discharge instructions.

Qualifications

• High school diploma or equivalent required.
• Experience in a public environment (retail/restaurant/service) suggested.
• Veterinary hospital experience a plus.
• Must be able to lift 40 pounds.
• Ability to stand for long periods and perform 8-hour shifts.

Responsibilities

• Greet and welcome clients; manage appointments.
• Prepare clients for exam room consultations.
• Assist doctors during examinations and surgeries as needed.
• Review treatment plans with clients; process invoices and collect payments.
• Maintain a clean, organized hospital environment including kennels and treatment areas.

Skills

Client service

Communication

Team player

Animal handling

Education

High school diploma or equivalent

Tools

Scheduling software

Medical records software

Job description

Description

Are you a friendly, outgoing communicator who enjoys working with clients? Veterinary Dentistry and Oral Surgery of New Mexico, part of Animal Outpatient Specialty Network, is seeking a full-time Veterinary Assistant with shared Client Service responsibilities to join our team. The ideal candidate will have experience working in a veterinary hospital and a strong commitment to client service and patient care.

We are a multi-doctor, AAHA-accredited referral specialty practice dedicated to treating dogs and cats in Albuquerque. Our hours of operation are Monday through Thursday, 7:30 a.m. to 5:30 p.m. Because of our unique specialty, we frequently volunteer our services to zoos and sanctuaries throughout New Mexico and beyond.

Animal Outpatient Specialty Network (AOSN), is a United States based, privately-owned, veterinary outpatient specialty company with the world’s largest unified group of veterinary specialists engaged in the specialty of surgery, dermatology, oncology, dentistry, ophthalmology, cardiology and internal medicine. AOSN has become the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents across the United States and Canada, providing unsurpassed care to patients and valuable peace of mind for pet owners.

Requirements

In this role, you will partner with our lead Client Service Representative (CSR) to greet and welcome clients and manage appointments. You will prepare clients for exam room consultations, assist doctors during examinations, review treatment plans with clients, process invoices, and collect payments.

On the clinical side, you will work alongside our technicians in the treatment area restraining patients for IV catheter placement and venipunctures, assisting doctors during surgery as needed, and preparing discharge instructions for clients. Essential daily responsibilities also include maintaining a clean and organized hospital environment, including surgical equipment and instruments, kennels, treatment areas, lobby, laundry, and restrooms. These efforts are vital to keeping our hospital running smoothly.

Education and Physical Requirements:

• High school diploma or equivalent required


• Must have experience working in the public (ie: restaurant, retail or service business)


• Experience in a veterinary hospital or doctor’s office is a plus


• Dependable attendance is required


• Must be able to lift 40 pounds


• The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day

Benefits:

• 4/10 schedule


• Paid vacation


• Paid holidays


• Competitive wages


• Medical, dental, vision, dependent care FSA, and short-term disability benefit options


• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.


• 401K with employer match


• CE opportunities


• Uniforms


• Discounts on services and medications for employee pets

If you are looking for a dynamic position that blends client communication, computer work, animal handling, and hospital maintenance, we would love to receive your application!