Customer Service Representative - Utilities

Robinsontexas; Robinson (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join its Public Works team. This role is vital in ensuring accurate water consumption readings for utility customers. You will be responsible for reading water meters, educating customers on applications to enhance engagement, and maintaining equipment. The position requires outdoor work and the ability to handle physical tasks. If you are passionate about community service and enjoy working independently, this opportunity offers a rewarding career path with comprehensive benefits and a supportive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long Term Care Insurance

Retirement Plan

Vacation

Sick Leave

Paid Holidays

Qualifications

• High school graduate or GED required.
• Clerical experience and ability to meet lifting requirement.

Responsibilities

• Reads and records water meter readings on assigned route.
• Educates customers about water usage applications.
• Maintains equipment and ensures good working condition.

Skills

Customer Service

Clerical Skills

Communication Skills

Problem Solving

Ability to Work Independently

Education

High School Diploma or GED

Tools

Smartphone

See Click Fix

MyH2O

Job description

Career Opportunities

Seeking an individual to work in the field full time as a Customer Service Representative to ensure accurate readings and recordings of water consumption for water utility customers.

• Reads water meters on an assigned route and records readings.
• Checks to see that meters and radios are functioning properly and reports defects.
• Sets, replaces, and removes water meters as needed.
• Checks for leaks and reports needed repairs using See Click Fix.
• Cleans and programs meters and radios.
• Completes connects and disconnects work orders, records readings.
• Monitors continuous flow usage and notifies customers on potential leaks.
• Educates customers about MyH2O and See Click Fix applications to increase citizen engagement.
• Answers routine customer questions and complaints.
• Determines consistency of meter readings and reports unusual cases.
• Maintains equipment and vehicle and ensures they are in good working condition.
• Maintains records of work performed such as jobs completed and labor, materials, and equipment.
• Responds to water quality and water pressure complaints.
• Performs connects and reconnects for non-payment.
• Conducts solid waste cart inventory and audits.
• Troubleshoots solid waste issues as they arise.
• Performs all other related duties as assigned.

To apply, you must submit a City of Robinson application. Please download the application document located to the right of this screen and submit to:

City of Robinson, Attn: Human Resources, 111 W. Lyndale Ave., Robinson, TX 76706

Fax: [phone]

Qualifications

High school graduate or GED required. Clerical experience and ability to meet lifting requirement.

Special Requirements

1. Ability to follow oral and written instructions.
2. Ability to perform strenuous work in the outdoors under adverse weather conditions.
3. Ability to read, record and report water use accurately.
4. Ability to work independently.
5. Ability to establish and maintain effective and cooperative working relationships with other employees.
6. Ability to use smart-phone device in order to record meter readings and obtain photos of water meter readings.
7. Ability to communicate well with customers.

Must have the ability to sit, stand, bend, stoop, lift and climb into small areas and transport self from building to building; must be able to climb in and out of vehicle. Intermittent walking required to read meters in neighborhoods. Must have the ability to lift 75 pounds. Employee will be exposed to seasonal temperatures reading and maintaining meters. Employee may also be exposed to typical outdoor hazards such as insect bites, etc.

Category: Public Works Status: Open Salary: Starting salary dependent on experience and qualifications. Benefits include paid health, dental, vision, life insurance, long term care insurance. TMRS retirement plan requires 7% employee contribution with 2 to 1 employer match. Vested after 5 years. We also offer a voluntary 457b deferred compensation plan with Nationwide. Vacation, Sick leave, and 13 paid holidays. Posted March 28, 2025 10:00 AM Closing Open Until Filled