Customer Service Representative (TS/SCI with Poly Clearance Required)

Fluor; Springfield (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Representative to join their dynamic team. This entry-level role offers the opportunity to support daily operations in a secure facility, ensuring exceptional service and material handling. You'll work independently and collaboratively, handling customer requests, managing shipments, and maintaining safety standards. If you thrive in a fast-paced environment and are committed to quality and safety, this role could be your next great opportunity!

Qualifications

• Entry-level position requiring customer service skills and basic math.
• Ability to operate material handling equipment under guidance.

Responsibilities

• Provide customer-driven services in a secure government facility.
• Perform distribution functions and maintain safety compliance.

Skills

Customer Service

Material Handling

Safety Compliance

Communication

Basic Math Skills

Education

High School Diploma

Tools

SAP

Microsoft Office

Forklift

Job description

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.

Job Description:

Must have active (or ability to obtain and maintain) TS/SCI with CI Polygraph clearance

This position is contingent upon contract award

Summary

Under the direction of the Consolidated Service Center (CSC) Lead, the CSC Customer Service Representative is responsible for supporting daily operations related to customer service, classified reproduction of materials, courier services, inbound and outbound shipping of small parcel and freight, consumable supply management, and classified material destruction.

Scope

This position serves as an entry-level customer service representative within the CSC. The CSC representative provides a range of customer-driven on-demand services within a secure government facility.

Principal Job Duties & Responsibilities Include but are not limited to:

1. Work independently or as part of a team to provide world-class material handling support.
2. Meet expectations on attendance and punctuality.
3. Perform distribution-related functions (receiving, storing, shipping, and building loads).
4. Adhere to all site safety policies and procedures, ensure compliance with OSHA regulations, and report incidents immediately to a supervisor.
5. Perform customer service activities, including answering telephones, communicating with site customers, carrier representatives, and drivers.
6. Greet and handle all customer requests at the CSC walk-up storefront.
7. Deliver and pick up all official US Mail and local site parcels as required.
8. Sort and distribute materials requiring dissemination to personnel.
9. Operate classified destruction equipment.
10. Provide reproduction, publishing, and binding services.
11. Operate forklift, pallet jack, automated pallet wrapper, dollies/carts, and other critical equipment under guidance from the CSC and Warehouse Leads.
12. Maintain good housekeeping in work areas.
13. Maintain material management and receiving logs.
14. Complete shipping documentation and receipts per site SOPs.
15. Input information into software programs such as SAP and Microsoft Office.
16. Organize and maintain files.
17. Understand and apply fundamental mathematical calculations.
18. Demonstrate a strong commitment to safety, quality, and continuous process improvement.
19. Support other elements of the Fluor Logistics Team as directed.
20. Perform other duties as assigned.

#Intel

Job ID: 149947BR

City: Springfield

State: Virginia

Country: United States

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.