Customer Service Representative (TS/SCI with Poly Clearance Required)

Fluor Corporation; Springfield (VA); On-site; USD 32,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team in a secure government facility. This entry-level role offers the opportunity to support daily operations, manage logistics, and deliver exceptional customer service. With a focus on safety and quality, you will handle material distribution, operate critical equipment, and engage with customers to meet their needs. If you thrive in a collaborative environment and are eager to contribute to meaningful projects, this position could be your next career step.

Benefits

Medical, Dental, and Vision Plans

401(k) with Company Match

Paid Time Off

Training and Development Courses

Qualifications

• A combination of education and directly related experience equal to one year.
• Ability to communicate effectively with various audiences.

Responsibilities

• Provide world-class material handling support and customer service.
• Perform distribution-related functions and maintain safety compliance.

Skills

Customer Service

Logistics

Communication

Attention to Detail

Education

High School Diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Customer Service Representative (TS/SCI with Poly Clearance Required)

Springfield

United States

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.

Job Description

***Must have active (or ability to obtain and maintain) TS/SCI with CI Polygraph clearance***

***This position is contingent upon contract award***

Summary

Under the direction of the Consolidated Service Center (CSC) Lead, the CSC Customer Service
Representative is responsible for supporting daily operations related to customer service, classified
reproduction of materials, courier services, inbound and outbound shipping of small parcel and freight,
consumable supply management, and classified material destruction.

Scope

This position serves as an entry level customer service representative within the CSC. The CSC
representative is responsible for providing an array of customer driven on demand services within a secure
government facility.
Principal Job Duties & Responsibilities Include but are limited to:
• Work independently, or as part of a team, to provide world class material handling support
• Meet expectations on attendance and punctuality
• Perform distribution-related functions (receiving, storing, shipping, and building of loads)
• Adhere to all site safety policies and procedures, and ensure compliance of OSHA regulations; report
incidents immediately to supervisor
• Perform customer service activities to include but not limited to, answering telephones, communicating
with site customers, carrier representatives and drivers
• Greet and handle all customer requests at the CSC walk-up storefront
• Deliver and pick-up all official US Mail and local site parcels as required
• Sort and distribute any material requiring dissemination to personnel
• Operate classified destruction equipment
• Provide reproduction, publishing, and binding services
• Operate forklift, pallet jack, automated pallet wrapper, dollies/carts, and other critical equipment, with
guidance and direction from the CSC and Warehouse Leads
• Maintain good housekeeping in work areas
• Maintain material management and receiving logs
• Complete shipping documentation and receipts per site standard operating procedures
• Input information into software programs (such as SAP, Microsoft Office, etc.)
• Organize and maintain files
• Understand and apply fundamental mathematical calculations (addition, subtraction, multiplication, and
division)
• Demonstrate strong commitment to safety, quality, and continuous process improvement
• Support other elements of the Fluor Logistics Team as directed
• Other duties as assigned

#Intel

Notice to Candidates:

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

To be Considered Candidates:

Must be authorized to work in the country where the position is located.

Basic Job Requirements

• A combination of education and directly related experience equal to one (1) year; some locations may have additional or different qualifications in order to comply with local requirements
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Job related technical knowledge necessary to complete the job
• Ability to attend to detail and work in a time-conscious and time-effective manner

Other Job Requirements

• Must have active (or ability to obtain and maintain) TS/SCI with CI Polygraph clearance
• Reach with hands and arms, extending arms forward and above the head
• Climb ladders and stairs, and perform work at heights
• Lift and carry 35 pounds of material

Physical Demands: Performance of work may require sorting and movement of items up to 35 pounds and
may require extended walking and standing. Performs light to moderate lifting when moving material by
hand or hand-truck. May be required to operate a variety of forklifts to move, load and unload material.
Position requires the basic skills and physical ability necessary to perform assigned job functions. Employee
is required to stand, walk, sit, squat, stoop, bend, climb, lift and pull. Employee is required to use hands
and fingers to finger, handle, feel and grip material and tools. Employee is required to reach with hands and
arms, extending arms forward and above the head.

Work Environment: Generally favorable indoor office workspace and/or limited exposure to adverse
weather conditions. Will be required to use personal protective equipment such as gloves, safety shoes,
protective eyewear, safety vest, hardhat, and/or ear protection.

Fluor is an Equal Opportunity Employer.

Preferred Qualifications

• High School Diploma or equivalent appropriate General Certificates of Secondary Education or global
equivalent
• Two (2) years of experience in customer service
• Two (2) years of experience in Logistics
• Ability to communicate fluently in English (read, write, and speak)
• Proficient computer and software skills to include the use of word processing, e-mail, spreadsheet, and
electronic presentation programs
• Ability to work in a team environment
• Good communication skills for internal and external customers
• Strong organization skills
• Knowledge of parts, inventory, and warehouse practices
• Local candidates preferred

Salary Range

32,000 to 50,000

Market Rate

The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.

Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with a company match, paid time off (personal, bereavement, sick, holidays) for salaried employees, paid sick leave per state requirement for craft employees, parental leave, and training and development courses.

Requisition Number

149947BR

Workforce

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.