Transfer Agency Oversight Manager

Testing Site - JPMC; Columbus (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Testing Site - JPMC in Columbus seeks a Manager of North America Transfer Agency Oversight to lead a high-performing team responsible for operational support and oversight of fund services. You will drive regulatory compliance, process improvements, and client service excellence in a global organization.

You will collaborate with senior management, product groups, finance, and risk teams while managing multiple projects and ensuring timely deliverables.

Qualifications

• 10+ years of experience in Asset Management, Transfer Agency, or related fields.
• Experience in Private Wealth Alternative Funds and 4+ years of people management.
• Knowledge of Transfer Agency policies, mutual funds and distribution models.
• Experience with SS&C TA2000/TA2000 Desktop and Chorus AWD.
• Strong analytical, communication, and meeting facilitation skills.
• Proficiency in Tableau, Alteryx, Python, UI Path and Excel macros.

Responsibilities

• Lead, develop, and motivate the Transfer Agency Oversight team, including recruitment and career development.
• Build relationships with stakeholders and serve as the primary contact for client escalations.
• Communicate effectively through meetings, forums, and status reporting; analyze data for decisions.
• Oversee fund setups, regulatory statements and tax form mailings, and client portal access.
• Manage multiple projects, ensuring deliverables are completed on schedule.
• Identify and close gaps in internal controls and promote risk awareness.
• Escalate and resolve issues as appropriate.
• Regularly review and update procedures to drive efficiency and quality.
• Collaborate with Senior Management, Product Groups, Finance, and external partners.

Skills

Asset management

Transfer Agency

People management

Data analysis

Tableau

Alteryx

Python

UI Path

Excel macros

Communication

Time management

Education

Bachelor’s degree in Finance or related field

Tools

TA2000

TA2000 Desktop

Chorus AWD

Job description

As the Manager of North America Transfer Agency Oversight, you will lead a high-performing team responsible for operational support and oversight of our fund services. You will play a pivotal role in ensuring regulatory compliance, driving process improvements, and delivering best-in-class service to our clients. This is an exciting opportunity to make a meaningful impact, collaborate with industry leaders, and advance your career in a dynamic, global organization.

Key Responsibilities

• Lead, develop, and motivate the Transfer Agency Oversight team, including recruitment, performance management, and career development.Foster a culture of accountability, continuous improvement, and risk awareness.Provide back-up support to team members as needed.
• Build and maintain strong relationships with internal and external stakeholders, including acting as the primary point of contact for client escalations.
• Ensure effective communication and client satisfaction through regular meetings, forums, and status reporting.Analyze, monitor, and report on data to support business needs and decision-making.
• Oversee fund setups, regulatory statement and tax form mailings, and support for electronic client portal access.Manage multiple projects of varying complexity, ensuring all deliverables are completed on schedule.
• Proactively identify and close gaps in internal controls, promoting a zero-error policy and risk-aware culture.Manage issue escalation, tracking, and resolution, escalating as appropriate.
• Regularly review, update, and enhance procedures to drive efficiency, consistency, and quality.
• Collaborate with Senior Management, Product Groups, Finance, Business Risk Management, and external partners, including the Fund’s transfer agent.

Required Qualifications, Capabilities, and Skills

• 10+ years of experience in Asset Management, Transfer Agency, or related fields.Preference is experience in Private Wealth Alternative (Retail Alts) Funds and preferable 4+ years of people management experience.
• Strong knowledge of Transfer Agency policies and procedures and in-depth understanding of mutual funds, collective investment trusts, private wealth alternative funds, and distribution models.
• Experience with SS&C (DST) systems (TA2000, TA2000 Desktop, Chorus AWD) preferred.
• Advanced analytical skills with high attention to detail and problem-solving ability.Excellent verbal and written communication skills; able to communicate effectively across varying audiences and run meetings.
• Technical proficiency in Tableau, Alteryx, Python, UI Path, and a desire to leverage technology for efficiency and risk mitigation.Strong PC skills, including Excel (macros/programming preferred).
• Bachelor’s degree in Finance, Business, or a related field, or equivalent relevant experience.
• Strong organizational and time management skills; able to manage multiple priorities and deadlines in a fast-paced environment.