Customer Service Representative (Temporary)

Gallagher; BLOOMINGTON (MN); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Onsite role in Bloomington

End-of-year temporary opportunity

Job summary

Gallagher is seeking a Customer Service Representative to support employees as they transition their pension and retirement plans. You will guide participants through benefits, answer inquiries, and ensure a high-quality experience in a fully onsite role in Bloomington, MN.

Requirements include a high school diploma and at least 1 year in customer service, plus strong data entry, typing, and communication skills to navigate multiple platforms with accuracy and empathy.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Strong data entry and typing skills.
• Comfortable learning and navigating multiple technology platforms.
• Excellent communication and problem-solving abilities.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Answer inbound calls from participants regarding pension and retirement plans.
• Make outbound calls as needed to support participant requests.
• Educate individuals on benefit options, plan details, and enrollment processes.
• Accurately document customer interactions in internal systems.
• Process enrollment forms and perform data entry.
• Prepare and distribute plan documents, forms, and other participant communications.
• Deliver professional, compassionate, and efficient customer service on every interaction.

Skills

Data entry

Typing

Communication skills

Problem-solving

Attention to detail

Technology proficiency

Education

High school diploma or equivalent

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you passionate about helping people and providing exceptional customer service? We’re looking for a Customer Service Representative to support employees as they transition their pension and retirement plans. In this role, you’ll serve as a trusted resource, guiding participants through their benefits while delivering a high-quality customer experience.

What We Offer

• Competitive pay: $23/hour
• Temporary opportunity through the end of the year, with potential to be converted into a Gallagher employee
• No weekends! Regular schedule: Monday-Friday, 9:00 AM - 5:00 PM
• Fully onsite role at our Bloomington location: 3600 American Blvd W, Bloomington, MN 55431
• Comprehensive training provided

How You'll Make An Impact

• Answer inbound calls from participants regarding pension and retirement plans
• Make outbound calls as needed to support participant requests
• Educate individuals on benefit options, plan details, and enrollment processes
• Accurately document customer interactions in internal systems
• Process enrollment forms and perform data entry
• Prepare and distribute plan documents, forms, and other participant communications
• Deliver professional, compassionate, and efficient customer service on every interaction

About You

• High school diploma or equivalent
• At least 1 year of customer service experience
• Strong data entry and typing skills
• Comfortable learning and navigating multiple technology platforms
• Excellent communication and problem-solving abilities
• Detail-oriented with a commitment to accuracy

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Inclusive Workplace

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)