Customer Service Representative -TEMP (6 month)

Delta Galil USA Inc; Fontana (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Delta Galil USA Inc. is seeking a Customer Service Representative to manage all Specialty and Retail replenishment.

You will handle orders, coordinate with sales and customers on production and shipping issues, and ensure timely resolution of service problems. In this onsite role in Fontana, you will provide live support during office hours, prepare weekly open order reports, and work with credit on order releases.

Qualifications

• 1–3 years of related professional experience.
• High school diploma.
• Experience with Excel.
• Experience with EDI 850; knowledge of 856 helpful.

Responsibilities

• Manage orders for Specialty and Retail accounts.
• Prepare and distribute weekly open order report to review order fill-rate, ETA, credit holds and cancellations.
• Communicate closely with sales and the customers on all issues involving order management, production and shipping issues.
• Perform all order maintenance, including order entry, reviews production, proactive in requesting extensions and communicates cancellations.
• Coordinate dropping tickets and shipping with the distribution center including timely resolution when issues arise.
• Work with Credit on any issues to releasing orders for shipping.
• Assures quality service for accounts by resolving service problems: (a) clarifies customer’s concern; (b) selects best solution to solve problems; (c) expedites correction; and (d) follows up with sales to ensure resolution.
• During office hours provides “live” service to accounts and salesreps; all phone calls and e-mails are answered in a timely basis—maximum 24 hour rule on returning all voice messages/e-mails.
• Reports weekly order risk to the financial target.
• Ability to build strong rapport with both internal and external customers.
• Strong interpersonal skills, confident in decision-making, goal driven, takes ownership and accountability in the workplace.

Skills

Customer service

Order management

Communication

Problem solving

Education

High School diploma

Tools

Excel

EDI 850

EDI 856

Job description

Description

Onsite - LOA Coverage

Role

The Customer Service Representative manages all Specialty and Retail replenishment.

Responsibilities

• Manages orders for Specialty and Retail accounts.
• Prepares and distributes weekly open order report to review order fill-rate, ETA, credit holds and cancellations.
• Communicates closely with sales and the customers on all issues involving order management, production and shipping issues.
• Performs all order maintenance, including order entry, reviews production, proactive in requesting extensions and communicates cancellations.
• Coordinates dropping tickets and shipping with the distribution center including timely resolution when issues arise.
• Works with Credit on any issues to releasing orders for shipping.
• Assures quality service for accounts by resolving service problems: (a) clarifies customer’s concern; (b) selects best solution to solve problems; (c) expedites correction; and (d) follows up with sales to ensure resolution.
• During office hours provides “live” service to accounts and salesreps; all phone calls and e-mails are answered in a timely basis—maximum 24 hour rule on returning all voice messages/e-mails.
• Reports weekly order risk to the financial target.
• Ability to build strong rapport with both internal and external customers.
• Strong interpersonal skills, confident in decision-making, goal driven, takes ownership and accountability in the workplace.

Profile

• Years of Related Professional Experience: 1-3
• High School diploma
• Handles sensitive and confidential information, such as revenue targets and credit information.
• Experience with Excel; including Pivot tables helpful.
• Experience with EDI 850; knowledgeable in 856 helpful.

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled.

We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.