Customer Service Representative (Teller) - Houghton

Range Bank; Houghton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Volunteer time off

Paid holidays

Health insurance

Telehealth

HSA plan options

Vision

401(k) retirement plan with up to 6%

Short term disability

Long term disability

Job summary

Range Bank in Michigan seeks a Customer Service Representative to handle customer transactions, maintain product knowledge, and deliver high-quality service. You will greet customers, accept deposits, disburse funds, open accounts, and cross-sell services while following bank policies and security rules.

Training is provided for all levels, and you will work across Copper Country offices with hours 8:30 a.m. to 5:30 p.m. Monday–Friday and Saturdays on a rotation basis.

Qualifications

• High School Diploma required.
• At least 1 year of customer service or cash-handling experience.
• Excellent communication and problem-solving abilities.
• Strong attention to detail and accuracy in transactions.
• Ability to learn bank policies and deposit products quickly.

Responsibilities

• Provides excellent customer service in a friendly and professional manner.
• Performs routine office and customer service duties including deposits and disbursements.
• Ensures all transactions are processed accurately and securely.
• Maintains product knowledge to cross-sell bank services.
• Opens and maintains deposit accounts upon customer request.
• Adheres to bank policies, procedures, and confidentiality.
• Resolves complex customer issues with authority and discretion.
• Complies with regulatory requirements and security standards.

Skills

Customer service skills

Cash handling

Communication skills

Attention to detail

Education

High School Diploma

Job description

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.
Whether you are new or experienced in the banking industry, we provide all the training needed for the position! We have a well-built training path to help you succeed in your role and reach the next promotion level.

Will require working at other offices in the Copper Country region. Schedule to include hours between 8:30 a.m. and 5:30 p.m. Monday-Friday and Saturdays on a rotation basis.

About Range Bank

We are a community bank that has been established since 1887 with 9 locations in the U.P. and Wisconsin. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness
• High School Diploma
• One year customer service or cash-handling experience
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurances (paid 100% by company)
• Long term disability insurance(paid 100% by company)