Customer Service Representative (Teller)

Range Bank; Kingsford (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Volunteer time off

Paid holidays

Health insurance through Blue Cross/BC

Telehealth with $0 copay

HSA plan options

Vision

401(k) retirement plan with match

Short/Long term disability insurance

Job summary

Range Bank is seeking a Customer Service Representative to handle everyday banking transactions, greet customers, and provide friendly service. The role includes maintaining policy knowledge, ensuring accuracy, and contributing to customer satisfaction. Training is provided for all new hires.

The position requires strong communication, attention to detail, and the ability to resolve issues efficiently. Full-time schedule with daytime hours and no weekends. Prior banking experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service or cash-handling experience.
• Ability to identify and resolve/escalate issues while maintaining accuracy.

Responsibilities

• Provide excellent customer service in a friendly, professional manner.
• Handle deposits, cash disbursements, and routine banking transactions accurately.
• Follow regulatory and bank policy guidelines and protect customer information.
• Assist customers with account maintenance and opening new accounts as needed.
• Maintain product knowledge to inform customers about services and promotions.

Skills

Customer service

Cash handling

Communication

Cashier skills

Education

High School Diploma

Some college education or related degree

Job description

Monday-Friday 8:30 a.m. - 5:00 p.m. No Weekends.

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.

Whether you are new or experienced in the banking industry, we provide all the training needed for the position! We have a well-built training path to help you succeed in your role and reach the next promotion level.

About Range Bank

We are a community bank that has been established since 1887 with 9 locations in the U.P. and Wisconsin. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner


• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction


• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information


• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request


• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary


• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance


• Has the authority and discretion to resolve complex customer issues


• Adheres to Range Bank policies and procedures


• Upholds the highest level of confidentiality and cyber security awareness


• High School Diploma


• One year customer service or cash-handling experience


• Ability to identify and resolve/escalate issues


• Exceptional customer service and communication skills


• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience


• Some college education or a degree in a related field

Full Time Benefits include:

• Paid time off (2 weeks to start)


• Volunteer time off (1 day per year)


• Paid holidays (9.5 days per year)


• Health insurance through Blue Cross Blue Shield of Michigan


• Telehealth with $0 copay


• HSA plan options


• Vision


• 401(k) retirement plan with up to a 6% match (after 1 year)


• Short term disability insurances (paid 100% by company)


• Long term disability insurance(paid 100% by company)