Customer Service Representative/Teller

Commercial Bank and Trust Company; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Commercial Bank and Trust Company is seeking a Customer Service Representative/Teller in Memphis, TN. You will perform teller duties such as cashing checks, deposits, loan payments, and safe deposit rent, while also handling customer accounts and cross-selling bank services.

The role requires communicating effectively, providing excellent customer service, and supporting branch operations. A high school diploma is required, and prior public-facing experience is preferred.

Qualifications

• High school diploma or equivalent.
• Experience working directly with the public is preferred.

Responsibilities

• Performs teller duties: cashes checks, accepts deposits and loan payments, and handles safe deposit rent.
• Opens new accounts; monitors check orders; cross-sells accounts; assists with IRAs and wire questions.
• Opens, balances, and closes Card Wizard Machine daily.
• Complies with CIP requirements.
• Scans teller work for Branch Capture and cleans the scanner.
• Balances ATM and cash vault on a rotating basis.
• Assists with opening and closing procedures.
• Orders office supplies as needed.
• Answers telephone and assists customer or transfers to the appropriate person.
• Seeks opportunities to expand banking relationships with customers.
• Maintain prompt and regular attendance.
• Demonstrate a positive, helpful attitude with co-workers and customers.
• Strives to improve efficiency in his/her work area through cost savings.
• Perform other duties as assigned.
• Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
• Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.

Skills

Verbal communication

Written communication

Microsoft Office

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative/Teller

Full Time Clerical Memphis, TN, US 1 Attachments

3 days ago Requisition ID: 1146

Role and Responsibilities:

• Performs the duties of a paying and receiving teller: cashes checks; accepts deposits and loan payments and safe deposit rent; sells Official Checks; completes CTRs and Cash Log as needed; takes check orders; performs Visa/Mastercard cash advances;
• Performs the duties of a Customer Service representative: opens new accounts; monitors check orders; cross-sells all accounts offered by the bank; assists customers with IRAs and IRA questions and with account inquiries and outgoing wires; orders Mastercard debit/ATM cards; distributes incoming mail daily.
• Opens, Balances, and Closes Card Wizard Machine daily.
• Complies with CIP requirements.
• Scans teller work for Branch Capture and performs regular cleaning of scanner.
• Balances ATM and cash vault on a rotating basis.
• Assists with opening and closing procedures.
• Orders office supplies as needed.
• Answers telephone and assists customer or transfers to the appropriate person.
• Seeks opportunities to expand banking relationship with customers.
• Maintain prompt and regular attendance.
• Demonstrate a positive, helpful attitude with co-workers and customers.
• Strives to improve efficiency in his/her work area through cost savings.
• Perform other duties as assigned.
• Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
• Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience working directly with the public is preferred

Preferred Skills:

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software

Physical Requirements:

• Must be able to lift up to 30 pounds

Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled