Customer Service Representative/Tech Support Associate (On Site Role)

Spectrum; Morrisville (NC); On-site; < USD 1; Full time

Job summary

Spectrum in Morrisville, NC is seeking a Customer Service Representative focused on Video Repair. You will handle inbound calls, troubleshoot TV and video service issues, and deliver friendly, solution‑oriented support to Spectrum customers. Ideal candidates bring 6+ months in customer service, strong English communication, basic MS Office skills, and the ability to work varied shifts, including nights and weekends.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls and provide friendly, solution‑oriented customer service.
• Troubleshoot and resolve TV/video service issues.
• Represent Spectrum and nurture customer relationships.
• Learn about core products, billing processes, and support topics.

Skills

Communication

Organization

Time management

Multi-tasking

Customer service

Education

High school diploma

Tools

MS Office

Typing

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in‑class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast‑paced work, you’ll thrive inside our customer service environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi‑tasking, customer service
• Abilities: Dependable, professional, solution‑oriented, results‑driven, resilient

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-­being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.