Customer Service Representative Team Lead - National Remote

Lensa; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading career site is seeking a Customer Service Representative Team Lead for a national remote position. The role involves managing inbound calls related to Medicaid services and requires strong organizational skills and customer service experience. Join a supportive environment that values diversity and provides opportunities for career development.

Benefits

Comprehensive on-the-job training

Flexible work hours

Supportive environment with clear success pathways

Qualifications

• 2+ years of Customer Service experience in insurance, medical, behavioral health, or financial technology.
• Familiarity with computer and Windows applications.
• Availability to work full-time, including weekends and evenings.

Responsibilities

• Taking inbound calls regarding Medicaid services.
• Researching and providing referrals to providers in Salt Lake County.
• Verifying Medicaid eligibility using a computer database.

Skills

Organizational skills

Multitasking

Education

High School Diploma / GED

Job description

Customer Service Representative Team Lead - National Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans.

This position is full-time (40 hours/week), Monday - Friday. Employees must be flexible to work any of our 8-hour shifts, Sunday – Saturday, 8:00am - 11:00pm EST (October - March) and Monday – Friday, 8:00am – 11:00pm EST (April – September). Occasional overtime may be required based on business needs.

We offer comprehensive on-the-job training, with hours to be discussed on your first day.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid-eligible consumers
• Verifying Medicaid eligibility using a computer database
• Providing additional information such as phone numbers or addresses when contacted incorrectly
• Completing administrative tasks supporting the Care Coordination team

Performance is recognized and rewarded in a supportive environment that offers clear success pathways and development opportunities.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• 2+ years of Customer Service experience in insurance, medical, behavioral health, or financial technology
• Familiarity with computer and Windows applications, with the ability to learn new systems
• Availability to work full-time, including weekends and evenings, with flexibility for overtime

Preferred Qualifications

• Experience with Financial Health Technology

Telecommuting Requirements

• Maintain security of sensitive documents
• Have a dedicated, private work area
• Reliable high-speed internet connection

Soft Skills

• Strong organizational skills
• Understanding of multiple Medicaid services and benefit plans
• Ability to multitask

Note: Residents of certain states are eligible for an hourly range of $19.47 to $38.08, based on various factors. All employment is contingent on passing a drug test.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an Equal Opportunity Employer. We support a drug-free workplace.