Customer Service Representative - SYGMA - US

Sysco; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sysco Detroit is seeking a Customer Sales Representative (CSR) to provide direct support to all assigned Account Executives, Marketing Associates, and customers. The goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities include answering incoming concerns, processing will-call orders, handling delivery questions, and coordinating with the AE to ensure timely service and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• 1 year of outside foodservice sales coordination or customer support experience.
• Preference for previous call center experience.

Responsibilities

• Answer all incoming concerns/needs from customers.
• Key pick-up requests and handle transportation/routing questions.
• Process will-call orders and provide customers with invoice copies.
• Process credits and maintain the call list.
• Monitor orders before the cut-off and communicate with AE and customers.
• Manage same-day deliveries for operating companies (OPCO).
• Perform other duties as directed by supervisor.

Skills

Telephone communication

Fast-paced environment

PC work

MS Office

Education

High school diploma or equivalent

Job description

Company:

US3088 Sygma Detroit (The Sygma Network, Inc)

Sales Territory:

None

Zip Code:

48162

Travel Percentage:

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Schedule

• Tuesday–Friday: 8:00 AM–5:00 PM
• Saturday: Either 6:30 AM–2:30 PM or 7:00 AM–3:00 PM

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Aff… under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.