Customer Service Representative- SYGMA Clackamas, OR Posted today

Sysco; Oregon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Sales Representative to join their dynamic team. In this role, you will provide essential support to Account Executives and customers, ensuring their needs are met efficiently and accurately. Your responsibilities will include addressing customer inquiries, managing delivery logistics, and processing orders. This position offers an exciting opportunity to work in a fast-paced environment where your contributions will directly impact customer satisfaction. If you thrive in a collaborative atmosphere and enjoy problem-solving, this role is perfect for you.

Qualifications

• 1 year of experience in foodservice sales coordination or customer support.
• Strong communication skills and proficiency in MS Office.

Responsibilities

• Provide direct support to Account Executives and customers.
• Handle customer inquiries and manage same-day deliveries.

Skills

Telephone Communication Skills

Customer Support

Problem Solving

Fast-paced Environment Adaptability

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintain call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor

QUALIFICATIONS

Education

• High school diploma or equivalent

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast-paced environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office