Customer Service Representative – Sterling

Rocky Mountain Air; Sterling (CO); Presencial; USD 33.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

Long-term disability insurance

401K

Profit sharing

Holidays & vacation

Descripción de la vacante

Rocky Mountain Air Solutions is hiring a Customer Service Representative for our Sterling, Colorado location. The role focuses on counter and inside sales of industrial gases and welding supplies via phone and walk-in interactions, while assisting customers with accounts and invoices.

The position requires a Bachelor's degree, strong attention to detail, and good analytical/problem-solving skills. Training includes obtaining CDL B with HAZMAT endorsement and rotations across branches.

Formación

• Bachelor's degree is required.
• Ability to pay close attention to detail in paperwork.
• Strong analytical and problem-solving skills.
• Ability to work well independently and within a team.

Responsabilidades

• Assist customers with accounts, including taking payments and reviewing invoices.
• Address invoice concerns and update contact information.
• Support warehouse activities such as cycle counting, shipping and receiving of product.
• Back up logistics support and delivery driver responsibilities as needed.

Conocimientos

Attention to detail

Analytical thinking

Problem solving

Teamwork

Educación

Bachelor's degree

Descripción del empleo

Rocky Mountain Air Solutions is hiring for Customer Service Representative positions at our Sterling, Colorado location. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving. Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables. We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.

Requirements:

• Bachelor's degree is required
• Ability to pay close attention to detail in paperwork
• Strong analytical and problem-solving skills
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire
• Valid Driver’s License with a good driving record

Logistic Details:

• Your first year is spent completing a rotational training program designed to give you robust understanding of the business and ability to complete your daily responsibilities. You will travel to other branches as part of training – the company pays your travel expenses.
• You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers
• Hours worked are based on customer service coverage needs for the branch and will be within a Monday-Friday schedule of normal daytime hours.
• On-call responsibilities held within branch rotation. This is not a customer base with a high demand for after-hours assistance.

Salary and Benefit Details:

• Starting pay $24-26/hour dependent on experience
• Medical, Dental, Life and Long-term Disability Insurance
• 401K
• Quarterly Profit Sharing
• 6-8 paid holidays, paid sick time, paid vacation time