Customer Service Representative – Salt Lake City

Rocky Mountain Air; Salt Lake City (UT); In loco; USD 33.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Life Insurance

Long-term Disability Insurance

401K

Profit Sharing

Paid Holidays

Paid Sick Time

Paid Vacation

Descrizione del lavoro

Rocky Mountain Air Solutions in Salt Lake City is seeking a Customer Service Representative to handle counter and inside sales for industrial gases and welding supplies. You will assist customers with accounts, process payments, address invoice concerns, and update contact information while delivering accurate service.

The role includes troubleshooting customer processes, supporting warehouse tasks such as cycle counting, shipping/receiving, and providing logistical support to the branch

Competenze

• Bachelor's degree required.
• Strong attention to detail in paperwork.
• Analytical and problem-solving skills.
• Ability to work independently and in a team.
• Physical ability to move gas cylinders and equipment.
• Valid driver's license with clean driving record.

Mansioni

• Assist customers with accounts, including payments and invoice concerns.
• Update contact information and review cylinder balances.
• Troubleshoot complex customer processes and needs.
• Support warehouse tasks: cycle counting, shipping/receiving.
• Provide logistical support to the branch delivery driver; back-up delivery as needed.
• Participate in rotational training; travel to other branches during training.

Conoscenze

Attention to detail

Analytical thinking

Problem-solving

Teamwork

Independent work

Physical stamina

Formazione

Bachelor's degree

Descrizione del lavoro

Rocky Mountain Air Solutions is hiring for Customer Service Representative positions at our Salt Lake City location. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving. Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables. We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.

Requirements:

• Bachelor's degree is required
• Ability to pay close attention to detail in paperwork
• Strong analytical and problem-solving skills
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire
• Valid Driver’s License with a good driving record

Logistic Details:

• Your first year is spent completing a rotational training program designed to give you robust understanding of the business and ability to complete your daily responsibilities. You will travel to other branches as part of training – the company pays your travel expenses.
• You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers
• Hours worked are based on customer service coverage needs for the branch and will be within a Monday-Friday schedule of normal daytime hours.
• On-call responsibilities held within branch rotation. This is not a customer base with a high demand for after-hours assistance.

Salary and Benefit Details:

• Starting pay $24-26/hour dependent on experience
• Medical, Dental, Life and Long-term Disability Insurance
• 401K
• Quarterly Profit Sharing
• 6-8 paid holidays, paid sick time, paid vacation time