Customer Service Representative - State Farm Agent Team Member Brooklyn

Patel Insurance; Brooklyn (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Paid time off

Opportunity for advancement

Licensing paid by agency

Job summary

Patel Insurance Agency in Brooklyn, OH is seeking a proactive Customer Service Representative to support existing customers with insurance needs while identifying opportunities to strengthen their coverage. The role blends service with sales and offers commissions based on performance.

You will work with an established client book, conduct needs-based conversations, and pursue licensing to expand offerings. Salary includes a $40,000 base with commission and growth potential through licensing.

Qualifications

• Experience in customer service or sales roles; insurance experience is a plus but not required.
• Strong communication and interpersonal skills for needs-based conversations.
• Motivated, proactive, and able to work with minimal supervision.
• Willing to obtain Ohio Property, Casualty, Life, and Health licenses.

Responsibilities

• Handle incoming calls and service requests from customers.
• Assist with billing questions, policy changes, and claims initiation.
• Conduct needs-based reviews and recommend appropriate coverage and products.
• Develop relationships and follow through to ensure customer satisfaction.
• Support upselling within existing client base to expand coverage.

Skills

Customer service

Sales

Communication

Licensing readiness

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Brooklyn

Replies within 24 hours

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

Patel Insurance Agency is seeking a proactive, customer-focused Customer Service Representative to join our growing team in Brooklyn, OH. In this role, you’ll support existing customers with their insurance needs while identifying opportunities to strengthen their coverage.

Working with an established book of approximately 3,400 households, you’ll handle service requests, build relationships, and conduct needs-based conversations about additional protection. This position combines customer service and sales, with opportunities to earn commissions by helping existing customers add appropriate coverage.

RESPONSIBILITIES

• Handle incoming customer service calls, representing approximately 70% of your time.
• Assist customers with billing questions, policy changes, and initiating claims.
• Conduct needs-based reviews with existing customers and recommend appropriate insurance and financial products, including whole life, term life, universal life, short- and long-term disability, umbrella, home, auto, and retirement solutions.
• Help existing auto and home insurance customers explore life, disability, and other coverage options.
• Build strong customer relationships through attentive service and consistent follow-through.

QUALIFICATIONS

• Experience in customer service, sales, banking, retail, or hospitality preferred; insurance experience is a plus but is not required.
• Strong communication skills and an interest in having meaningful conversations with customers.
• Self-motivated, proactive, and able to follow through with minimal supervision.
• Comfortable combining customer service with sales and earning commissions by expanding coverage within an existing customer base.
• Able and willing to obtain the required Ohio Property, Casualty, Life, and Health insurance licenses.

COMPENSATION & BENEFITS

• $40,000 annual base salary plus commission.
• Typical first-year commission earnings of approximately $15,000, for approximately $55,000 in total annual compensation.
• Top performers earn up to $25,000 in commission, for approximately $65,000 in total annual compensation.
• Agency-paid pre-licensing classes and exam fees.
• $1,000 bonus for each qualifying license obtained before starting full-time, up to $4,000 for Life, Health, Property, and Casualty.
• Future sponsorship for securities licensing to expand into variable products.
• Health insurance with 50% of the premium paid by the agency.
• Group life insurance and retirement benefits.
• 12 days of paid time off beginning in year one.
• Career growth toward a senior producer role or the State Farm agent track, depending on your goals.

SCHEDULE & LOCATION

• Full-time, salaried position based in Brooklyn, OH.

LICENSING

Not licensed yet? We cover your pre-licensing classes and exam fees. You will have 60 days after signing your offer letter to complete the required licensing classes and exams before beginning full-time work in our office. Qualifying licensing bonuses are paid when you begin full-time employment.

ABOUT OUR AGENCY

I’m Jinisha Patel, owner of Patel Insurance Agency, a woman-owned State Farm agency in Brooklyn, OH. I’ve been a State Farm agent for 15 years and hold the ChFC® (Chartered Financial Consultant) designation. Our growing team of six serves a diverse community.

My journey began as a State Farm customer before I became a team member in my agent’s office. I also owned a tax services business, helping individuals and families with their finances. Seeing how life insurance protects families from financial hardship inspired me to combine my business and financial experience with a passion for helping others.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.