Customer Service Representative - State Farm Agent Team Member Augusta - GA

Insuredwithingham; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Vision insurance

Job summary

Mike Ingham State Farm in Augusta, GA is seeking a Customer Care & Growth Specialist who blends high-level service with a revenue-focused mindset to protect clients and grow the agency.

This role requires quick decision making, influential communication, creative problem solving, and independence in a fast-paced environment.

Qualifications

• Rapid decision making with limited information.
• Influence and conviction to motivate customers to take action.
• Creative problem solving for new situational and people-based challenges.
• Goal-oriented independence and ability to manage multiple priorities.

Responsibilities

• Provide high-level service while maintaining a revenue-first mindset.
• Manage shifting priorities and solve situational problems on the fly.
• Use authority and confidence to ensure clients are fully protected.
• Contribute to growing the agency and leading market position.

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Augusta - GA

• 401(k)
• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance
• Vision insurance

Are you a quick-thinking problem solver who loves to influence outcomes?

At Mike Ingham State Farm, we don’t believe "Customer Service" is just about answering phones and filing paperwork. We believe every interaction is an opportunity to strengthen a relationship and grow our business. We are looking for a versatile Customer Care & Growth Specialist who can navigate complex service issues with one hand and identify new revenue opportunities with the other.

If you thrive in a fast-paced environment where no two days are the same, and you take pride in your ability to move people to action, this is the role for you.

The Mission of the Customer Care & Growth Specialist

You are more than a representative; you are a consultant and a strategist. Your mission is to provide high-level service while maintaining a "revenue-first" mindset. You will manage shifting priorities, solve situational problems on the fly, and use your authority and confidence to ensure our clients are fully protected and our agency continues to lead the market.

What This Role Requires

• Rapid Decision Making You’ll often have to make calls with limited information. We trust you to be confident in your solutions and navigate changing conditions quickly.
• Influence & Conviction You don’t just give information; you communicate with energy. Whether you are explaining a policy or recommending a new coverage, your goal is to get the customer to take action.
• Creative Problem Solving You aren't a robot following a script. You will face new problems daily—factual, situational, and people-based that require creativity and analysis to solve.
• Goal-Oriented Independence You have the freedom to set your priorities. We care more about you hitting the objective and driving results than the specific administrative tactics you use to get there.

Who You Are (Our Ideal "A Player")

• Venturesome & Poised You are comfortable with pressure and the "conflict" of ideas. You can handle a difficult client or a complex claim without losing your cool.
• A Status-Quo Challenger You are always looking for a better way to do things. You aren't afraid to question existing systems if you see a way to create positive change for the agency.
• High Communication Skills You are direct and poised, but you also care about how your message is received. You know how to tailor your words to motivate different types of people.
• Self-Reliant & Flexible You can balance multiple projects simultaneously in a rapidly changing environment. You are a "generalist" who sees the big picture.

Why Mike Ingham State Farm?

We offer an environment for leaders who want to be invested in.

• Agency & Freedom We don't micromanage. We provide the vision, and we give you the agency to drive results.
• A Fast-Paced Culture If you hate being bored, you’ll love it here. The variety and challenge are constant.
• Part of the Vision You aren't just an employee; you are a key part of our strategy to reach our agency's highest goals.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.