Customer Service Representative - State Farm Agent Team Member

Tinainsuresme; Westmont (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Training & development

Flexible schedule

Job summary

Tina Biscan - State Farm Agent is seeking a Customer Service Representative to join her agency in Westmont, IL. This full-time role focuses on delivering exceptional customer service and assisting policyholders with inquiries, policy changes, and claims processing.

Join a fast-paced, team-driven environment that rewards performance and offers growth opportunities, health insurance, retirement benefits, and paid time off.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Westmont - IL

Replies within 24 hours

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

ABOUT OUR AGENCY

Since opening the agency in 2018, we've built a high-performing team focused on delivering exceptional customer service and helping our community protect what matters most. My State Farm career began in 2011, working in an agent's office before becoming an Agency Field Specialist. Opening my own agency in the town where I grew up was a natural next step and an opportunity to serve the community that helped shape me.

As a second-generation State Farm agent and current President of the Chamber of Commerce, I'm passionate about supporting local businesses and strengthening our community. Community involvement remains a major priority, and we're excited to continue expanding our efforts in the years ahead.

Our office is known for being a hardworking, competitive, and high-energy team. We consistently rank among the top agencies in our territory because we show up every day ready to succeed. While we love competition and celebrating wins, our success is built on teamwork, honesty, and doing what's right for our customers. Providing excellent service, finding solutions, and responding to customers when they need us most are at the core of everything we do.

We're looking for someone who brings energy, enthusiasm, and a problem-solving mindset to the team. The ideal candidate is competitive, motivated by success, excited to contribute to team goals, and committed to delivering an outstanding customer experience. If you enjoy working in a fast-paced environment where hard work is recognized and teamwork drives success, you'll fit right in.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tina Biscan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Westmont - IL

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

Since opening the agency in 2018, we've built a high-performing team focused on delivering exceptional customer service and helping our community protect what matters most. My State Farm career began in 2011, working in an agent's office before becoming an Agency Field Specialist. Opening my own agency in the town where I grew up was a natural next step and an opportunity to serve the community that helped shape me.

As a second-generation State Farm agent and current President of the Chamber of Commerce, I'm passionate about supporting local businesses and strengthening our community. Community involvement remains a major priority, and we're excited to continue expanding our efforts in the years ahead.

Our office is known for being a hardworking, competitive, and high-energy team. We consistently rank among the top agencies in our territory because we show up every day ready to succeed. While we love competition and celebrating wins, our success is built on teamwork, honesty, and doing what's right for our customers. Providing excellent service, finding solutions, and responding to customers when they need us most are at the core of everything we do.

We're looking for someone who brings energy, enthusiasm, and a problem-solving mindset to the team. The ideal candidate is competitive, motivated by success, excited to contribute to team goals, and committed to delivering an outstanding customer experience. If you enjoy working in a fast-paced environment where hard work is recognized and teamwork drives success, you'll fit right in.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tina Biscan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents'employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none