Customer Service Representative - State Farm Agent Team Member

Jim Riley - State Farm Agent; Washington; On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Hiring Bonus

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jim Riley - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, support policy information, and coordinate with the agency team to meet community needs.

You will handle inquiries, assist with policy changes, process claims, and maintain accurate records. This role offers growth potential for driven and sales-minded team members in a community-focused agency environment.

Qualifications

• Communication and interpersonal skills required.
• Attention to detail and ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Job description

Job Description

Benefits:

• Hiring Bonus
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jim Riley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.