Customer Service Representative - State Farm Agent Team Member

Zach Bay - State Farm; Redding (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Zach Bay - State Farm Agent is seeking a Customer Service Representative to help deliver exceptional service to clients. You will answer inquiries, provide policy information, assist with changes, and process claims, all while maintaining precise records of interactions.

This role emphasizes strong communication, reliability, and the ability to multitask in a busy agency environment in Redding, CA.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Zach Bay - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $20.00 - $24.00 per hour