Customer Service Representative - State Farm Agent Team Member

Anthony Hunt - State Farm Agent; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Job summary

Anthony Hunt Insurance Agency in Pittsburgh's Lawrenceville area is seeking a Receptionist to greet customers, manage appointments, and maintain records. You will engage with clients to understand needs and support a fast-paced, high-energy office culture focused on service and results.

The ideal candidate is organized, proactive, and comfortable with sales conversations, joining a team that values on-site training, advancement, and a long-term career.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Highly organized with multitasking ability.
• Willingness to engage in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary

Located in Pittsburgh's, Lawrenceville neighborhood we host and participate in several community events, staying connected to the people we serve. Team members benefit from on-site training and clear opportunities for advancement - making it an ideal environment for someone looking to build a long-term career.

Inside the office, our culture is fast-paced, energetic, and fun. We're a high-performing, goal-driven team that loves to celebrate wins and always strives to be at the top of our territory. The ideal candidate is competitive, self-motivated, and detail-oriented, with a proactive attitude and the ability to multitask without being micromanaged.

If you thrive in a supportive yet results-oriented environment and want to grow your skills in a high-energy office, this could be the perfect fit.

ROLE DESCRIPTION

Anthony Hunt Insurance Agency Inc, is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.